ER Registration Rep PRN - As Needed/Shifts Vary

East Tennessee Children's Hospital Association•Knoxville, TN

1d•Onsite

About The Position

Responsible for timely and accurate patient registration. Interviews legal guardian for all pertinent account information and verifies insurance coverage. Ensures family focused processes in all that we do.

Requirements

High School Diploma/GED
6 months- 1 year related experience required.
Typing speed must be at least 45 WPM.
Good communication, organization, task planning and the ability to use a computer and various office machines are needed.
Must be able to meet the active demands of alternately sitting, standing, walking and moderate to heavy telephone duties.

Nice To Haves

Medical office experience preferred.

Responsibilities

Manages the registration process to meet the organization’s expectations.
Answers telephone and takes reservations, assigning patients to rooms according to hospital policies and patient requirements, and pre-registers patients into the system to expedite their admission process.
Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate.
Verifies insurances and obtains precertification/authorizations as needed.
Ensures all necessary signatures are obtained for treatment.
Scans all necessary papers according to policy to make the registration complete.
Serves as the designated CBISA reporter for the department. Reports benefit activities, communicates benefit stories, calculates event detail and enters information into Lyon Software (CBISA) program.
Completes reports monthly with an understanding that all fiscal year entries be completed no later than August 1 of the next fiscal year.
Maintains Patient Confidentiality.
Asks for identification of persons giving patient information to ascertain who is guardian of child.
Shows the adult/guardian the armband of patient to verify that the patients name is spelled correctly and the date of birth is correct.
Arms all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient.
Maintains professional composure and confidence during stressful situations.
Maintains confidentiality of all hospital and patient information at all times.
Handles patient/family complaints in a confidential, timely and professional manner.
Ends conversation with family after a complaint or dispute with “is there anything else I can do for you today?”
Willingly accepts any other assignments that may be requested.
Displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
Identifies problems, offers solutions, and communicates with Management as needed.
Utilizes hospital resources and time respectfully and accountably.