ER Registration Rep PRN - As Needed/Shifts Vary

East Tennessee Children's Hospital•Knoxville, TN

3d•Onsite

About The Position

Responsible for timely and accurate patient registration. Interviews legal guardian for all pertinent account information and verifies insurance coverage. Ensures family focused processes in all that we do.

Requirements

High School Diploma/GED
General Degree
None required
6 months- 1 year related experience required.
Typing speed must be at least 45 WPM.
Good communication, organization, task planning and the ability to use a computer and various office machines are needed.
Must be able to meet the active demands of alternately sitting, standing, walking and moderate to heavy telephone duties.

Nice To Haves

Medical office experience preferred.

Responsibilities

Manage the registration process to meet the organization’s expectations.
Answer telephone and take reservations, assigning patients to rooms according to hospital policies and patient requirements, and pre-register patients into the system to expedite their admission process.
Interview/identify legal guardian to obtain necessary information to ensure account is complete and accurate. Verify insurances and obtain precertification/authorizations as needed. Ensure all necessary signatures are obtained for treatment. Scan all necessary papers according to policy to make the registration complete.
Serve as the designated CBISA reporter for the department. Report benefit activities, communicate benefit stories, calculate event detail and enter information into Lyon Software (CBISA) program. Complete reports monthly with the understanding that all fiscal year entries be completed no later than August 1 of the next fiscal year.
Greet families for a registration: smile to make the family feel welcome, introduce yourself to the family and explain that you are here to do registration process only, and after the interview, ask the family if there is anything else we can do for them today.
Maintain Patient Confidentiality.
For Safety Reasons: ask for identification of persons giving patient information to ascertain who is guardian of child, show the adult/guardian the armband of patient to verify that the patients name is spelled correctly and the date of birth is correct, and armband all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient.
Maintain professional composure and confidence during stressful situations.
Maintain confidentiality of all hospital and patient information at all times as observed by management and peers.
Handle patient/family complaints in a confidential, timely and professional manner. Always end conversation with family after a complaint or dispute with “is there anything else I can do for you today?” as observed by management.
Willingly accept any other assignments that may be requested.
Continuously display a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
Identify problems, offer solutions, and communicate with Management as needed.
Utilize hospital resources and time respectfully and accountably.