ER Patient Registration Representative
About The Position
The ER Patient Registration Representative accurately enters all our patients into Marshall Medical Center (MMC) for treatment, ensuring each patient is comfortable and safe, as they undergo the admission process. This position delivers a caring and professional first impression of MMC. This position collects complete and accurate demographic and financial information regarding a patient’s admission in order to facilitate patient service and reimbursement. This position must understand and adhere to an ever-changing myriad of federal and state regulations regarding patient consent, release of information (ROI), Health Insurance Portability and Accountability Act (HIPAA), Federal, State and Private Insurance reimbursement requirements. This position interacts with patients, physicians, nursing, ancillary members and support staff on a daily basis in the course of their work. This position covers switchboard duties when assigned. This position facilitates the communication of emergency situations with an overhead page, radio communication and/or electronic page. Maintains the fire alarm system for MMC whenever assigned to PBX duties.
Requirements
- Graduation from High School or equivalent required.
- Excellent demonstrated customer service skills required.
- Significant PC Windows, Word and Excel skills required.
- Proven Accurate data entry and 10-key skills required.
- Excellent communications skills required.
- Proven ability to be an effective member of a work team.
- Must be able to master the PBX duties when assigned, juggle several callers at once and respond to calls accurately, quickly and politely.
- Must be able to respond quickly to emergency situations.
Nice To Haves
- Previous health care experience and medical terminology preferred.
Responsibilities
- Accurately enters all patients into Marshall Medical Center (MMC) for treatment.
- Ensures each patient is comfortable and safe during the admission process.
- Delivers a caring and professional first impression of MMC.
- Collects complete and accurate demographic and financial information regarding a patient’s admission to facilitate patient service and reimbursement.
- Understands and adheres to federal and state regulations regarding patient consent, release of information (ROI), HIPAA, and insurance reimbursement requirements.
- Interacts with patients, physicians, nursing, ancillary members, and support staff daily.
- Covers switchboard duties when assigned.
- Facilitates the communication of emergency situations via overhead page, radio communication, and/or electronic page.
- Maintains the fire alarm system for MMC when assigned to PBX duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
