Equity and Inclusion Program Manager I (Immigrant Affairs) (Austin Equity and Inclusion)

City of Austin•Austin, TX

14h•Onsite

About The Position

The Equity and Inclusion Program Manager I (Immigrant Affairs) housed withing Austin Equity and Inclusion – Human Rights Division, leads the City of Austin’s efforts to advance the rights, safety, and inclusion of immigrant and refugee communities. This position responds to current and emerging immigrant challenges through policy analysis, community engagement, interdepartmental coordination, and public education initiatives such as Know Your Rights campaigns and information sessions. The role serves as a subject matter expert on immigrant issues, advising City leadership and departments while building trusted partnerships with immigrant-serving organizations. The Program Manager ensures City policies, programs, and services are equitable, accessible, and responsive—particularly in times of heightened enforcement, legislative change, or community fear.

Requirements

Graduation with bachelor's degree from an accredited college or university with major course work in a field related to the job, plus five (5) years of experience in a field related to the job, including two (2) years of experience which were in a lead, supervisory, project, or program management capacity.
Experience may substitute for one (1) year of the required education up to a maximum of four (4) years.
Graduation with a Master’s degree from an accredited college or university in a related field may substitute for non-lead/supervisory experience up to a maximum of two (2) years.

Nice To Haves

Demonstrated experience working directly with immigrant and refugee communities , particularly in advocacy, public education, or service delivery.
Knowledge of immigration systems, enforcement impacts, language access requirements, and immigrant rights issues.
Experience leading Know Your Rights campaigns, community information sessions, or similar public education initiatives.
Ability to build trust and sustain relationships with community-based organizations, legal advocates, and diverse stakeholders.
Experience analyzing policies and programs through a human rights, equity, and immigrant-impact lens.
Experience working in a municipal, governmental, or nonprofit setting addressing equity or human rights issues.
Strong facilitation skills, including the ability to navigate difficult conversations during politically and emotionally charged moments.
Multilingual skills or experience working in multilingual environments (preferred but not required).

Responsibilities

Evaluates and monitors the quality, responsiveness, efficiency, effectiveness, or impact of department programs and initiatives, service delivery methods, policies, and procedures on continuous equity and inclusion efforts.
Evaluates new and existing internal and external departmental organizational and operational policies, procedures, programs, services, and initiatives that support equity; identifies opportunities to maximize efforts; and leads policy process review as it relates to equity language and impact.
Manages teams and projects in the implementation of diversity, equity, and inclusion strategy.
Leads Equity Action Plan for department and is responsible for developing steps using stakeholder feedback regarding the priority of projects which impact equity.
Coordinates and works in collaboration with the Equity Office, employee groups, department divisions, and other stakeholders involved in and affected by programs to advance equity through employee and community engagement and program development, training, and best practices.
Develops performance indicators and progress benchmarks to ensure accountability towards equitable delivery of City services, programs, initiatives, and internal practices.
Identifies disparities in department programs and services and works to remove underlying drivers of inequitable program or policy outcomes.
Drives leadership awareness for diversity, equity, and inclusion programs and initiatives.
Acts as an advisor to executive management and recommends process improvement strategies regarding resource allocation, talent management, and organizational alignment.
Gathers, analyzes, and reports data to identify issues, trends, demographics, or other relevant information and statistics to drive equity and inclusion project methodology.
Manages research data and leads stakeholder quantitative and qualitative data analysis of equity initiatives.
Researches and stays abreast of equity, diversity, and inclusion best practices and legislation.
Manages communication strategies for department equity actions.
Lead the planning, implementation, and evaluation of City initiatives impacting immigrant and refugee communities.
Monitor local, state, and federal immigration policy changes and assess their implications for City services, programs, and residents.
Provide strategic recommendations to City leadership to address emerging immigrant rights issues and risks.
Align City immigrant affairs work with best practices used by peer municipalities and immigrant affairs offices nationwide.
Develop and lead Know Your Rights initiatives, including red card distribution, community workshops, and multilingual information sessions.
Partner with trusted community organizations, advocates, legal service providers, and cultural leaders to co-design and deliver outreach efforts.
Serve as a visible, credible City representative to immigrant and refugee communities, particularly during moments of crisis or uncertainty.
Ensure materials and outreach are culturally responsive, trauma-informed, and linguistically accessible.
Evaluate City policies, programs, and procedures for their impact on immigrant and refugee communities, including language access and service barriers.
Analyze quantitative and qualitative data, community feedback, and complaint trends to identify disparities and inform recommendations.
Support departments in applying an immigrant-informed equity lens to policy development, service delivery, and program evaluation.
Draft reports, briefings, and policy guidance for internal and external stakeholders.
Convene and manage cross-department working groups to ensure coordinated immigrant-serving efforts across the City.
Collaborate with departments such as Public Health, Police Oversight, Housing, Workforce, Libraries, and Emergency Management to align services and messaging.
Represent Austin Equity and Inclusion in regional, state, and national immigrant affairs networks.
Manage scopes of work, timelines, deliverables, and budgets for immigrant affairs initiatives and contracts.
Lead or supervise staff, consultants, interns, or volunteers as assigned.
Track outcomes and ensure accountability to community needs and City priorities.

Benefits

Generous leave
Work-life balance programs
Extensive benefits
Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
Wellness programs
On-site fitness centers
Mental health support
Professional development
Leadership opportunities