Equipment Technical Trainer

EquipmentShare • Columbia, MO

1d • Onsite

About The Position

EquipmentShare is seeking an Equipment Technical Trainer to join our team at our Corporate Headquarters in Columbia, MO. This role is crucial in developing, coordinating, and maintaining training programs for CASE Industrial equipment. The trainer will serve as a key resource to ensure our service workforce is of the highest quality in the industry, executing required in-person training and maintaining expert-level knowledge of CASE Industrial product lines and diagnostic equipment. This position is integral to transforming the construction industry through innovative technology and a dedicated team.

Requirements

• A passion for helping others and a willingness to go the extra mile in providing exceptional customer service.
• Highly motivated self-starter with a strong, positive work ethic to contribute to the vision of Advanced Solutions and EquipmentShare as a whole.
• Strong organizational skills.
• Attention to detail and accuracy with the ability to quickly identify process break-downs.
• Strong time-management and communication skills.
• Ability to leverage technology to improve communication and efficiency.
• Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to internal and external customers.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
• Ability to work on a team.
• Ability to proofread and edit written content.
• Ability to acquire new skills in a proficient manner.
• Ability to use diplomacy and tact when handling problems.
• Ability to work quickly and think logically, especially under pressure.
• Ability to be flexible and adapt to change in a positive manner.
• Ability to travel to support the growth of the training plan.
• At least 5 years experience as a CASE CNH trained technician.
• Experience as Dealer Level Shop and Field Service Technician preferred.

Nice To Haves

• Develop, coordinate, schedule, update and maintain branch and/or regional/district training programs, calendars, records and personnel for all CASE Industrial related training.
• Execute required in-person training required by CASE Industrial.
• Serve as an example and resource to ensure EquipmentShare maintains and recruits the highest quality service workforce in the industry.

Responsibilities

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values.
• Manage time effectively to ensure training, assignments, and special projects are done on time.
• Perform all required duties outlined by the CASE Industrial Dealer Trainer Program.
• Maintain expert-level knowledge of the various CASE Industrial product lines maintained by Equipmentshare.
• Establish and maintain professional relationships with internal and external CASE Industrial stakeholders.
• Serve as lead trainer and host for Equipment Technical Training courses and complete all necessary train-the-trainer certifications.
• Develop a thorough knowledge of all CASE Industrial diagnostic equipment available.
• Use common training materials provided by CNH to include the online learning modules, quizzes, assignments, manuals, schematics, etc.
• Replicate shop sessions as performed by CNH Industrial Technical Trainers.
• Ensure all attendance and certification records for training are given to the appropriate personnel to be added to Equipmentshare’s Data Asset Management System (DAMS).
• Communicate training and course schedules, availability, requirements, due dates, and completions to learners, internal managers, and external managers.
• Assist in promoting EquipmentShare University and other EquipmentShare resources.
• Monitor the team email account to help provide prompt support.
• Monitor and support Slack channels, ES-Ops pages, and other means of communication to identify and meet employee and branch/ dealer training needs.
• Develop training resources in the support of a Tier-based training program.
• Ensure all tooling purchased by Equipmentshare is properly cataloged and tracked within AssetTiger, T3 and/or equivalent library system.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed