Equipment Technical Trainer

EquipmentShare • Columbia, MO

2d • Hybrid

About The Position

EquipmentShare is seeking an Equipment Technical Trainer for its Corporate Headquarters in Columbia, MO. This role involves developing, coordinating, scheduling, updating, and maintaining branch and/or regional/district training programs, calendars, records, and personnel for all CASE Industrial related training. The trainer will execute required in-person training mandated by CASE Industrial and serve as a role model and resource to ensure EquipmentShare maintains and recruits the highest quality service workforce in the industry. This is a hybrid position.

Requirements

• A passion for helping others and a willingness to go the extra mile in providing exceptional customer service.
• Highly motivated self-starter with a strong, positive work ethic to contribute to the vision of Advanced Solutions and EquipmentShare as a whole.
• Strong organizational skills.
• Attention to detail and accuracy with the ability to quickly identify process break-downs.
• Strong time-management and communication skills.
• Ability to leverage technology to improve communication and efficiency.
• Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to internal and external customers.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
• Ability to work on a team.
• Ability to proofread and edit written content.
• Ability to acquire new skills in a proficient manner.
• Ability to use diplomacy and tact when handling problems.
• Ability to work quickly and think logically, especially under pressure.
• Ability to be flexible and adapt to change in a positive manner.
• Ability to travel to support the growth of the training plan.
• At least 5 experience as a CASE CNH trained technician.
• Must be able to sit for prolonged periods at a desk and work on a computer.
• Must be able to Safely operate all CASE Industrial Equipment at Equipmentshare locations.
• Occasional lifting of up to 50 lbs for moving training materials or equipment.
• Willingness and ability to travel up to 75% nationwide.
• Regular work on active job sites and training facilities.
• May require working outdoors and in varying weather condition.

Nice To Haves

• Experience as Dealer Level Shop and Field Service Technician preferred.

Responsibilities

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values.
• Manage time effectively to ensure training, assignments, and special projects are done on time.
• Perform all required duties outlined by the CASE Industrial Dealer Trainer Program.
• Maintain expert-level knowledge of the various CASE Industrial product lines maintained by Equipmentshare.
• Establish and maintain professional relationships with internal and external CASE Industrial stakeholders.
• Serve as lead trainer and host for Equipment Technical Training courses and complete all necessary train-the-trainer certifications.
• Develop a thorough knowledge of all CASE Industrial diagnostic equipment available.
• Use common training materials provided by CNH to include the online learning modules, quizzes, assignments, manuals, schematics, etc.
• Replicate shop sessions as performed by CNH Industrial Technical Trainers.
• Ensure all attendance and certification records for training are given to the appropriate personnel to be added to Equipmentshare’s Data Asset Management System (DAMS).
• Communicate training and course schedules, availability, requirements, due dates, and completions to learners, internal managers, and external managers.
• Assist in promoting EquipmentShare University and other EquipmentShare resources.
• Monitor the team email account to help provide prompt support.
• Monitor and support Slack channels, ES-Ops pages, and other means of communication to identify and meet employee and branch/ dealer training needs.
• Develop training resources in the support of a Tier-based training program.
• Ensure all tooling purchased by Equipmentshare is properly cataloged and tracked within AssetTiger, T3 and/or equivalent library system.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed