Equipment Support Representative
About The Position
Wilson Equipment Company is currently seeking an Equipment Support Representative for our Elizabethtown location. This Equipment Support Representative is responsible for providing excellent customer service by assisting customers with their parts, service, and rental needs, utilizing parts catalogs and inventory systems, accurately identifying and selling parts, coordinating service requests, and supporting equipment rental transactions — all while maintaining a clean and organized counter area. They should also be a personable problem solver who is able to adapt to their environment (including customers, suppliers, coworkers, manufacturers, etc.)! They should be able to complete tasks efficiently and properly.
Requirements
- High school diploma or equivalent
- Excellent customer service skills
- Ability to lift parts that weigh no more than 50lbs
- Ability to operate forklift for heavy parts (50lbs+)
- Excellent verbal, written, and interpersonal skills
- Detail-oriented
- Computer proficiency
Nice To Haves
- Working knowledge in construction, heavy equipment, agriculture, and/or automotive industries
- Familiarity with online parts catalogs
- Experience with service coordination or dispatching
- Equipment rental experience
- Inventory management
- Customer service and/or retail sales experience
Responsibilities
- Filling parts orders via phone, in-person, or online
- Assisting customers with service department needs, including writing up service requests, communicating status updates, and coordinating with service technicians
- Supporting the rental department by processing rental agreements, tracking equipment availability, and assisting customers with rental needs
- Shipping and receiving inventory, including parts orders, packing lists, and freight bills
- Maintaining warehouse inventory
- Technical support (assisting customers with basic troubleshooting, parts identification, etc.)
- Maintaining a clean and organized counter area
- Using computer software to process orders, service requests, and rental transactions accurately and promptly
- Handling returns and exchanges according to company policy
- Keeping all required documentation in an organized manner
- Performing other duties as needed
Benefits
- Competitive skill and experience-based pay
- Extensive specialized on-the-job training
- Continued education opportunities
- Programs that allow employees to actively pursue opportunities for advancement
- Team environment comprised of people with complementary skills who have common goals
- Providing and laundering uniforms
- Tool allowances
- Incentive plans
- Health insurance
- Dental insurance
- Life insurance
- Supplemental disability insurances
- 401K
- Paid vacations
- Paid holidays
- Weekly paychecks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
