Equipment Specialist

ADP•Livonia, MI

1d•Onsite

About The Position

WorkForce Software, an ADP company, is hiring a Hardware Specialist for a full-time, in-office position in Livonia, Michigan. The Hardware Specialist supports successful customer delivery, inventory management, and repair of workforce data collection hardware, including time clocks. The role works across Sales, Support, Services, and Development and contributes to internal and client engagements. It also assists with badge testing, support intake, and hardware issue evaluation, and may troubleshoot and resolve incidents or escalate them when appropriate. The position diagnoses, troubleshoots, repairs, and supports hardware and software used for workforce data collection, including customer testing, upgrades, deployments, and ongoing technical support. It manages repair and replacement processes and inventory, configures workforce terminals and related components, tests customer hardware and badge functionality, and communicates issues, risks, recommendations, and status. The role collaborates with customers and internal teams to improve performance and support implementations, while maintaining technical documentation and developing basic formulas and SQL queries. Required certifications are maintained through ongoing training and professional development. The position requires working in the Livonia office Monday through Friday. A college degree is not required; relevant skills and experience, including applicable military experience, may be considered.

Requirements

Ability to work full time in the Livonia, Michigan office, Monday through Friday.
Strong attention to detail and organizational skills, with sound judgment and the ability to manage multiple priorities.
Effective written and verbal communication skills and the ability to collaborate across teams and work independently.
Proficiency with business applications, including Microsoft Word, Excel, and other workplace productivity tools.
Strong analytical and problem-solving skills, including the ability to follow established procedures, analyze data, and troubleshoot hardware-related issues.
Technical aptitude, adaptability, and commitment to learning new technologies, processes, and skills in a fast-paced environment.
A college degree is not required; relevant experience or military experience demonstrating teamwork, adaptability, organization, and follow-through may be suitable.

Responsibilities

Diagnose, troubleshoot, repair, and support hardware and software used for workforce data collection, including customer testing, upgrades, deployments, and ongoing technical support.
Manage hardware repair and replacement processes, inventory tracking, shipping and receiving, purchase order creation, customer billing support, and inventory reconciliation in NetSuite.
Configure Workforce Terminals and related system components, including screen layouts, workflows, data integrations, and customer-specific settings.
Test and validate customer hardware and badge functionality, document results, and identify, resolve, and communicate issues, risks, recommendations, and solution status to customers and leadership.
Collaborate with customers, internal stakeholders, and management to improve product and system performance, reduce defects, and support implementations and operational excellence.
Create and maintain technical documentation, procedures, requirements, and knowledge base content.
Develop basic formulas and SQL queries to support system functionality.
Maintain required certifications through ongoing training and professional development.
Assist with badge testing, support intake, and hardware issue evaluation; troubleshoot incidents and resolve or escalate them as appropriate.