Equipment Servicing Technician

The Supply Room • Ashland, VA

4d • $20 - $25 • Onsite

About The Position

The Breakroom Service Technician installs, cleans, services, and repairs breakroom equipment, such as coffee machines, at client sites. The technician travels to assigned locations in a company vehicle and provides timely, efficient service while maintaining customer satisfaction. The role requires diagnosing equipment problems, deciding when to escalate issues, and documenting and communicating service status according to company procedures.

The technician prepares and secures equipment, materials, and tools for daily work; performs installations, exchanges, maintenance, cleanings, filter replacements, deliveries, and work orders; and processes returns and pickup requests. The role coordinates with internal teams and clients on schedules, routes, installations, and service needs. Technicians are expected to protect client property, keep worksites and vehicles safe and tidy, follow safety and vehicle requirements, maintain accurate service records, and communicate clearly with customers and management. This position has no supervisory responsibilities.

The position is full-time and based at the Ashland Office in Ashland, Virginia. It is performed fully in person and involves work in warehouses, company vehicles, outdoors, and customer locations, including fast-paced, noisy, and non-temperature-controlled environments. The starting wage is $20.00–$25.00 per hour, paid biweekly.

Requirements

• Valid driver’s license with a clean driving record.
• Ability to drive assigned routes and work the assigned schedule.
• Consistent access to reliable transportation that accommodates the assigned work schedule.
• Ability to troubleshoot and diagnose equipment effectively.
• Ability to manipulate mechanical or small electronic components.
• Knowledge of safe tool and equipment use.
• Ability to read and understand manufacturer directions and instructions.
• Proficiency with PCs and basic computer software.
• Ability to exchange information, understand and follow directions, and communicate effectively in person and by phone.
• Excellent presentation, listening, verbal, and written communication skills.
• Attention to detail and ability to stay on schedule, manage drive times, and meet objectives and deadlines.
• Ability to work fully in person, independently, and collaboratively with a team.
• Ability to pass company drug and background check screenings.
• Ability to follow company safety policies.
• Ability to interact professionally with customers, vendor partners, and coworkers.
• Self-directed, proactive, reliable, and responsive; motivated to learn and grow.
• Demonstrates honesty, integrity, conscientiousness, flexibility, problem-solving, and a positive attitude.
• High school diploma or equivalent preferred.
• Must meet physical demands that may include climbing ladders and stairs; balancing, bending, crouching, kneeling, pushing, pulling, reaching, and squatting; fine motor tasks; prolonged standing or sitting; moving between worksites; operating machinery, power tools, warehouse material-handling equipment, and motor vehicles; and lifting up to 75 pounds unassisted using proper technique.

Nice To Haves

• Six months of experience in an outside route-based role.
• Six months of experience working with small machinery or mechanical equipment.
• Experience in the equipment servicing industry.

Responsibilities

• Install, clean, maintain, service, and repair breakroom equipment at client sites.
• Connect water sources to equipment and ensure connections do not leak or cause water damage.
• Visit assigned client sites and assess malfunctioning equipment, diagnose issues, determine next steps, and report and document status according to company procedures.
• Provide professional customer service and communicate in-person or by phone about technician arrival and project updates.
• Protect client property and leave worksites clean, safe, and free of debris, packaging, hazards, and tools or materials left behind.
• Collect supporting materials, such as warranty photographs or client signatures, as needed.
• Use and maintain company equipment responsibly and safely; carry and transport equipment carefully, including on stairs.
• Perform installation tasks such as lifting, carrying, unpacking, assembling components, connecting water lines, cleaning, and detailing.
• Load, secure, transport, and unload products, materials, and tools between vehicles, storage locations, and client sites.
• Coordinate routes, installation schedules, demonstrations, equipment setup, service appointments, and work orders with clients and internal teams.
• Review upcoming projects, prepare in advance, and coordinate with schedulers and other internal staff as needed.
• Pull, prepare, stage, inspect, audit, wrap, and load equipment, parts, samples, accessories, tools, and other materials for scheduled work and outgoing projects.
• Deliver outgoing products, handle open pickup requests, and process customer returns according to company procedures.
• Log service information promptly, obtain client signatures, and report undelivered orders or pickup issues to a supervisor daily.
• Respond to internal team calls and accommodate special requests as needed.
• Maintain an up-to-date vehicle checklist, keep the vehicle and work environment safe and clean, and report vehicle concerns to management.
• Follow company safety protocols and arrange vehicle maintenance and inspections according to applicable guidelines.
• Serve as the customer’s on-site point of contact during maintenance and installation work.
• Maintain compliance with company policies and standards, communicate updates and concerns to management, and protect confidential information.
• Develop familiarity with company products, including brands, specifications, finishes, and descriptions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance available for single or family coverage for full-time employees.
• Employer-paid disability, AD&D, and life insurance coverage.
• Additional insurance and savings account opportunities.
• 401(k) plans with company match for qualifying employees.
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED