Equipment Servicing Technician

TSRC INC • Ashland, VA

4d • $20 - $25 • Onsite

About The Position

The Equipment Servicing Technician installs, cleans, services, and repairs breakroom equipment—such as coffee machines—at customer sites. The role uses a company vehicle to travel to assigned locations and perform work efficiently, safely, and with a focus on customer satisfaction. Technicians diagnose equipment issues, determine when escalation is needed, and document and communicate service updates according to company procedures.

The position includes equipment installation and demonstrations, maintenance, cleaning, filter replacement, exchanges, work orders, deliveries, and customer returns. Technicians prepare and secure equipment, parts, tools, and materials for routes; maintain a clean and safe vehicle and worksite; and coordinate with customers, schedulers, Operations Support, sales, and other internal team members. The role is fully in person and has no supervisory responsibilities.

The job is based at the Ashland Office in Ashland, Virginia. It is a full-time, day-shift position with a stated wage range of $20.00–$25.00 per hour, paid biweekly. The work environment varies among warehouses, company vehicles, outdoor settings, and customer locations, and is regularly fast-paced, noisy, and not temperature-controlled.

Requirements

• Valid driver’s license with a clean driving record.
• Ability to drive assigned routes and work the assigned schedule.
• Ability to troubleshoot and diagnose equipment effectively.
• Knowledge of safe use of tools and equipment.
• Aptitude for manipulating mechanical or small electronic components.
• Ability to read and understand manufacturer directions and instructions.
• Reliable transportation that can accommodate the assigned work schedule.
• Proficiency with PCs and basic computer software.
• Ability to exchange information, understand and follow directions, and communicate professionally in person and by phone.
• Attention to detail and ability to stay on schedule while managing projects and drive times.
• Ability to work fully in person.
• Ability to pass company drug and background check screenings.
• Ability to adhere to company safety policies.
• Excellent presentation, listening, verbal, and written communication skills.
• Ability to organize and manage time to meet objectives and deadlines.
• Ability to work independently and collaboratively as part of a team.
• Professional interaction with customers, vendor partners, and fellow employees.
• Self-directed, proactive, motivated to learn and grow, reliable, and responsive.
• Honesty, integrity, conscientiousness, a positive attitude, flexibility, problem-solving skills, and an innovative mindset.
• High school diploma or equivalent preferred.
• Ability to meet the physical demands of the job, including lifting up to 75 pounds unassisted using proper lifting technique.

Nice To Haves

• Six months of experience in an outside route-based role.
• Six months of experience working with small machinery or mechanical equipment.
• Experience in the equipment servicing industry.
• High school diploma or equivalent.

Responsibilities

• Install breakroom equipment at client sites, including connecting water lines and checking for leaks or water damage.
• Visit assigned client sites and perform equipment maintenance, servicing, cleaning, filter replacement, exchanges, and work orders.
• Evaluate malfunctioning equipment, diagnose issues, determine next steps, and document and communicate status and updates according to company procedures.
• Provide friendly customer service and appropriate in-person and phone updates; act as the on-site customer point of contact during installations and maintenance.
• Keep worksites tidy, clean equipment and remove packaging, protect client property, check completed work, and ensure no tools or materials are left behind.
• Collect supporting materials such as photographs for warranty claims and client signatures.
• Use, maintain, and transport company equipment safely and responsibly, and follow company safety policies and protocols.
• Carry, lift, assemble, box or unbox, load, secure, and unload products, materials, and tools between vehicles, storage locations, and client sites.
• Coordinate with Operations Support, schedulers, sales, clients, and internal teams to plan routes, installations, service appointments, and equipment setup.
• Review upcoming projects, make advance preparations, and ensure company vehicles are loaded with the required products and equipment.
• Pull, prepare, stage, inspect, and load equipment, samples, parts, accessories, tools, replacement parts, and machines for service schedules and outgoing projects.
• Secure and wrap loads to prevent shifting or damage; audit outgoing equipment, report issues, and request changes as needed.
• Deliver products to clients, handle open pickup requests, and process customer returns according to company procedures.
• Log service information promptly, obtain client signatures, and report undelivered orders and pickup issues to a supervisor daily.
• Respond to internal team calls and accommodate special requests as necessary.
• Maintain an up-to-date vehicle checklist, keep the vehicle and work environment safe and clean, and follow up on vehicle maintenance and inspections.
• Maintain clear and timely communication with management and protect confidential company information.
• Build familiarity with company products, including brands, specifications, finishes, and descriptions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance available for single or family coverage for full-time employees.
• Employer-paid disability, AD&D, and life insurance coverage.
• Additional insurance and savings account opportunities.
• 401(k) plans with company match for qualifying employees.
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED