Equipment Service Technician

RHI Magnesita•Hammond, IN

1d•Onsite

About The Position

This role will own the full life cycle of the account. They will work to provide regular maintenance on all RHI Magnesita machines, support inventory management, identify problems (troubleshooting) and address customer concerns. Additional tasks will include assisting with inventory management functions, providing assistance and general troubleshooting ability with machinery/equipment, daily customer interface related to product sales and performance, understanding customer expectations of performance, data tracking related to RHIM products and competitor product performance, daily communication with Superior regarding all customer developments (Threats, Potentials, Concerns), identifying and relaying information to Superior pertaining to performance of products, operational changes, recommendation of changes, review of competitor products and performance, application potentials, and general audit of customer, reporting on quality issues and addressing problems and suggesting solutions, providing service type functions which will involve product installation support and machine maintenance, participating in trials and documenting results with respect to new and old products, assisting Superior with the completion of all pre-trial forms and all trial closing forms, checking electronic communication every business day and returning calls within that business day, submitting expenditures on a weekly basis with a cost-effective approach, interacting with required internal departments, and adhering to proper safety requirements by client and using appropriate PPE at all customer sites. The role also requires the ability to respond to afterhours urgent or emergency needs of the customer and complete necessary equipment operations and pre-check certifications and standards.

Requirements

High School Diploma or GED (or higher)
Proficiency in MS Office Suite of products, specifically MS Outlook, Word, PowerPoint, and Excel skills
Independent worker and self-starter, who contributes to the overall team objectives
Exceptional customer service skills both internally and externally
Familiarity with heavy industrial environments and related safety standards
Hands on, forward thinking, and improvement/results driven
Works effectively and collaboratively, including clear written and verbal communications.
Mechanical and Electrical aptitude strongly desired to work closely with the Terminator.

Nice To Haves

2+ years of refractory installation or steel mill or foundry experience preferred

Responsibilities

Provide regular maintenance on all RHI Magnesita machines.
Support inventory management.
Identify problems (troubleshooting) and address customer concerns.
Assist with inventory management functions.
Provide assistance and have general troubleshooting ability with machinery/equipment.
Daily customer interface related to product sales and performance, along with understanding customer expectations of performance.
Data tracking related to RHIM products, and competitor product performance.
Daily communication with Superior regarding all customer developments: Threats, Potentials, Concerns.
Identify and relay information to Superior pertaining to performance of products, operational changes, recommendation of changes, review of competitor products and performance, application potentials, and general audit of customer.
Report on quality issues and address problems and suggest solutions.
Provide service type functions, which will involve product installation support and machine maintenance.
Participate in trials and document results with respect to new and old products.
Assist your Superior with the completion of all pre-trial forms, and all trial closing forms.
Check electronic communication every business day. Return calls within that business day.
Submit expenditures on a weekly basis. Expenditure development should be conducted with the most cost-effective approach in mind.
Interact with required internal departments.
Adherence to proper safety requirements by client, and use of appropriate PPE at all customer sites.
Respond to afterhours urgent or emergency needs of the customer.
Complete necessary equipment operations and pre-check certifications and standards.