Equipment Service Technician

STERIS•Knoxville, TN

2d•Remote

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Equipment Service Technician (EST) is a remote-based Customer-facing employee, primarily supporting our Life Science Customers. You will be responsible for troubleshooting and repairing equipment, as well as providing installation support on complex mechanical, electromechanical and electronic units. This role requires daily travel by driving a company vehicle. This is a safety sensitive position. This territory covers the greater Knoxville area.

Requirements

High School Diploma or GED with at least 4 years of work experience, with 2 of those years in a mechanical/technical role.
Customer and team engagement experience.
Valid driver’s license and the ability meet all required background to obtain and maintain existing and new vendor credentialing requirements.
Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
Effective written and verbal communication skills.
Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).

Nice To Haves

Associate’s degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement.
Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful in this role.

Responsibilities

Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, and field upgrade programs.
Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
Provide Customers with information, pricing and repair options.
Build relationships with Sales to drive Customer experience and revenue opportunities.
Identify sales opportunities in assigned territory.