Equipment Service Technician

STERIS Corporation•Knoxville, TN

21h•$55,250 - $65,000•Remote

About The Position

The Equipment Service Technician (EST) is a remote-based, customer-facing employee primarily supporting Life Science Customers. This role is responsible for troubleshooting and repairing equipment, as well as providing installation support on complex mechanical, electromechanical, and electronic units. Individuals with experience in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, and Electrical are often successful. This role requires daily travel by driving a company vehicle, and STERIS will conduct a 7-year driving record check as part of the onboarding process. An acceptable driving record generally means a driver has a very limited number of moving violations, accidents, or driving-related convictions. This is a safety-sensitive position. The territory covers the greater Knoxville area.

Requirements

High School Diploma or GED with at least 4 years of work experience, with 2 of those years in a mechanical/technical role.
Customer and team engagement experience.
Valid driver’s license and the ability to meet all required background to obtain and maintain existing and new vendor credentialing requirements.
Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
Effective written and verbal communication skills.
Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).

Nice To Haves

Associate’s degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement.

Responsibilities

Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, and field upgrade programs.
Work with cross-functional teams (Tech Support, Engineering and Service Contract Management) to escalate issues appropriately.
Utilize advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
Provide Customers with information, pricing, and repair options.
With management support, build relationships with Sales to drive Customer experience and revenue opportunities.
Learn to identify sales opportunities in assigned territory.