Equipment Service Manager

Imperial Dade•Birmingham, AL

45d•Hybrid

About The Position

Imperial Dade is seeking an Equipment Service Manager in Birmingham, AL. This role is responsible for the service department's P&L, including service revenue and margin, technician productivity, customer satisfaction, and team development. The position requires travel within the Birmingham, Montgomery, and Tuscaloosa markets. The Service Manager will lead all service operations, manage technician scheduling and daily operations, oversee financial performance, recruit and develop a high-performing team, manage inventory and equipment, partner with the sales team, and ensure data integrity for service KPIs, billing, and warranty claims.

Requirements

5+ years of experience in service, field operations, or equipment service management, including at least 2 years in a leadership role; preferably supporting industrial or commercial cleaning equipment or material handling equipment
Demonstrated experience managing departmental budgets, P&L, or operating expenses
Strong mechanical and technical aptitude with the ability to support equipment troubleshooting and repair operations
Experience using service management, dispatch, and ERP systems to manage service operations
Valid driver's license with a clean driving record

Nice To Haves

Experience in B2B Distribution and knowledge of manufacturer warranty administration and claims processes a plus!

Responsibilities

Lead all service operations, including field service, in-shop repairs, preventive maintenance programs, warranty administration, and parts fulfillment.
Manage technician scheduling, dispatch, and daily operations while driving key performance metrics such as first-time fix rate, on-time completion, throughput, and backlog management.
Oversee department financial performance, including P&L, labor, parts, warranty recovery, budgeting, and service profitability.
Recruit, develop, and lead a high-performing service team while fostering a safety-first culture and ensuring compliance with company, fleet, and DOT regulations.
Manage parts inventory, service fleet, tools, and shop equipment to support efficient and reliable service operations.
Partner with the sales team to support service agreements, warranty programs, and post-sale customer support, serving as the primary escalation point for service-related issues.
Establish, monitor, and report service KPIs while ensuring accurate documentation, billing, warranty claims, and ERP/service management system data integrity.