Equipment Service Manager

canteen • Regina, SK

8h

About The Position

The Service Manager leads staff members who install, repair and maintain food and beverage vending machines and equipment. This manager works directly with service and install technicians, and other managers to ensure customer satisfaction while meeting company and departmental goals and objectives.

Requirements

• Excellent customer service and sales skills
• Five years in a Service Management related experience; or an equivalent combination of education and experience
• Excellent leadership skills to enhance team productivity and standards of work produced
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
• Possess a strong personal desire for improvement; and the desire to motivate service technicians to be better tomorrow than they are today
• Valid driver’s license with a clean driving record and background

Responsibilities

• Schedules, directs and provides technical support for service technicians to meet service demands and customers’ expectations
• Communicates regularly to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
• Ensures that all company/department policies are being followed by all service technicians
• Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
• Monitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
• Assess fleet requirements and completes administrative fleet duties; valid license plate stickers, insurance, vehicle maintenance and gas cards
• Work with other departmental managers to meet company and departmental goals and objectives
• Other tasks and responsibilities as required to maintain efficient department operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed