Equipment Return Specialist

Neogen Corporation•Lansing, MI

About The Position

Equipment Return Specialist is a role focused on managing the return, tracking, and processing of company or customer equipment.

Requirements

Strong organizational skills with the ability to manage multiple return requests and priorities simultaneously
Excellent attention to detail to ensure accurate tracking, documentation, and processing of equipment returns
Effective verbal and written communication skills for interacting with customers, employees, and vendors
Proficiency in inventory management systems, databases, and Microsoft Office (especially Excel)
Ability to analyze and resolve discrepancies related to returned or missing equipment
Strong problem-solving skills and the ability to work independently with minimal supervision
Time management skills with the ability to meet deadlines in a fast-paced environment
Basic understanding of logistics, shipping processes, and return merchandise authorization (RMA) procedures
Customer service mindset with a focus on professionalism and responsiveness
Cultural Savvy: Demonstrates respect for diverse perspectives and fosters an inclusive work environment. Adapts communication and approach to effectively collaborate with individuals from various backgrounds and functions.
Communication: Communicates clearly and professionally across multiple channels, including email, documentation, and verbal interactions. Ensures accuracy and transparency when conveying information to team members, vendors, and customers.
Leading Others: Provides guidance and support to team members, helping to prioritize tasks and maintain workflow efficiency. Leads by example through accountability, consistency, and a strong work ethic.
Decision Making and Problem Solving: Applies critical thinking to evaluate issues and determine effective solutions. Handles return discrepancies, inventory challenges, and process inefficiencies with a proactive and solution-oriented mindset.
Driving Performance: Maintains high standards for productivity and accuracy. Consistently meets deadlines, tracks key responsibilities, and identifies opportunities to improve processes and outcomes.
Organizational Strategy: Supports operational goals by maintaining organized records, streamlining workflows, and aligning daily tasks with broader business objectives. Contributes to process improvements that enhance efficiency and compliance.

Responsibilities

Communicate with customers, employees, and vendors to provide clear return instructions and ensure timely equipment recovery.
Coordinate and manage the end-to-end return process for company equipment.
Track and documents returned items within inventory management systems to maintain accurate records.
Process returns requests and issue Return Merchandise Authorizations (RMA) in accordance with company procedures.
Monitor outstanding and unreturned equipment, following up as needed to minimize loss and ensure compliance.