Equipment Operator Safety Instructor

Gregory Poole•Raleigh, NC

10d•Hybrid

About The Position

The Equipment Operator Safety Instructor provides training to internal and external Gregory Poole customers on the safety and effective operation of lift trucks. The role is also responsible for selling training programs and materials to external customers.

Requirements

High school diploma
2-5+ years equipment operational experience
2+ years of training/educating others on equipment operations
Ability to read, interpret, and apply safety rules, operating instructions, maintenance manuals, and procedural documents
Ability to prepare routine reports, correspondence, and training documentation
Ability to effectively present information and communicate with customers, employees, and groups
Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, percentages, ratios, and interpretation of graphs and charts
Ability to apply sound reasoning and common sense to carry out written, verbal, and diagram-based instructions
Ability to analyze problems involving multiple variables and determine appropriate solutions in standardized situations
Valid state driver’s license with an acceptable driving record
Proficient PC and computer software skills with the ability to perform research, maintain records, and communicate electronically
Strong organizational, interpersonal, and customer service skills
Ability to manage multiple priorities and work independently with minimal supervision
Ability to maintain professionalism and represent the company positively with customers and employees

Nice To Haves

Associates/ bachelor's degree preferred in equipment technology trades, education or business

Responsibilities

Deliver classroom and hands-on forklift operator training programs for internal and external customers
Facilitate training sessions on lift truck safety, equipment operation, and manufacturer operating procedures
Demonstrate equipment operating procedures and observe students during practical exercises
Lead class discussions focused on workplace safety, operational best practices, and balanced group participation
Administer written and practical evaluations and prepare performance assessments for trainees
Assess operator training needs through collaboration with management, employees, and customers
Prepare and coordinate training schedules based on customer requests, instructor availability, and equipment resources
Identify performance gaps and recommend training solutions to improve operator effectiveness and safety compliance
Maintain training records, attendance rosters, certifications, and related documentation
Participate in meetings, seminars, and continuing education to remain current on equipment operation and safety standards
Build and maintain professional relationships with internal and external customers
Address customer concerns and coordinate issue resolution in accordance with company policies
Serve as liaison between customers and management to communicate training needs and service concerns
Follow up with customers to ensure satisfaction with training services provided
Promote a professional image and maintain company property in accordance with company standards
Contact existing and prospective customers to promote refresher training and additional training opportunities
Conduct phone outreach, cold calls, and customer visits to generate training business
Negotiate pricing for training programs while maintaining profitability objectives
Promote vendor and company training programs and communicate available training solutions to customers
Maintain current knowledge of vendor products, training materials, and industry developments to support sales efforts
Ensure training equipment, materials, facilities, and resources are prepared and available for scheduled classes
Maintain accurate records of business expenses and submit required documentation within established deadlines
Utilize company systems and reporting tools to support scheduling, documentation, and operational tracking
Attend required company meetings, sales training, and development programs
Maintain assigned company vehicles, equipment, and property in clean and serviceable condition