Equipment Manager

International Center of Photography•New York, NY

3d•Onsite

About The Position

The Equipment Manager manages the day-to-day operation of ICP's Equipment Room, helping ensure students, faculty, and staff have reliable access to photography equipment and technical resources that support teaching and learning. Working closely with the School Facilities Senior Manager, this role coordinates equipment checkout operations, inventory management, equipment maintenance, reservation systems, and customer service. The Equipment Manager also provides day-to-day guidance to Equipment Assistants and Student Workers while serving as a technical resource for students, faculty, and staff.

Requirements

Significant training or demonstrated experience with photographic equipment, including digital cameras, lighting, studio equipment, and darkroom processes.
Two or more years of experience working in a photography equipment room, photo lab, higher education, museum, or similar technical environment.
Experience troubleshooting photographic, digital, audio/video, and lighting equipment.
Strong knowledge of photographic equipment, terminology, and workflows.
Experience with equipment reservation software such as WebCheckout or similar inventory management systems.
Proficiency with Mac OS, Microsoft Office Suite, and Adobe Creative Cloud applications, including Photoshop, Lightroom, Illustrator, and InDesign.
Strong organizational skills with excellent attention to detail.
Excellent customer service and interpersonal skills.
Ability to prioritize multiple responsibilities in a fast-paced educational environment.
Ability to coordinate multiple operational priorities while maintaining a high level of customer service and equipment availability.
Ability to communicate technical information clearly to individuals with varying levels of experience.
Sound judgment and the ability to apply policies consistently and professionally.
Ability to identify operational improvements and recommend process enhancements to support educational programming and equipment access.

Nice To Haves

Experience providing training, mentoring, onboarding, or day-to-day guidance to staff, student employees, or students is preferred.
Experience coordinating workflows, schedules, or operational coverage within an equipment room, lab, or similar technical environment is preferred.
Additional language skills are a plus.

Responsibilities

Manage the daily operation of the Equipment Room, ensuring efficient workflows and excellent customer service.
Oversee Equipment Room opening and closing procedures.
Implement and uphold Equipment Room policies, procedures, and operational standards.
Resolve routine operational, scheduling, inventory, and customer service issues, escalating more complex matters as appropriate.
Coordinate equipment delivery and pickup for off-site classes and workshops.
Track operational issues and communicate urgent concerns promptly.
Support classes in partnership with faculty and Teaching Assistants.
Perform general administrative duties, including answering phones, handling deliveries, maintaining records, and supporting department operations.
Assist with equipment donations and inventory documentation.
Serve as the primary point of contact for Equipment Room operations and equipment-related support for the School.
Monitor equipment condition and assist in identifying repair, replacement, and purchasing needs.
Perform preventative maintenance and minor in-house repairs on photography equipment.
Coordinate vendor repairs and service appointments.
Maintain Equipment Room organization, cleanliness, and storage standards.
Ensure equipment is stored securely and accessible only to authorized users.
Lead annual inventory audits and maintain accurate inventory records.
Develop recommendations regarding equipment replacement schedules, future purchases, and lifecycle planning.
Monitor equipment utilization trends and recommend operational improvements to maximize availability and student access.
Administer the day-to-day use of WebCheckout, including reservations, inventory records, and troubleshooting.
Coordinate equipment reservations and checkout for students, faculty, and staff.
Monitor overdue equipment and communicate with borrowers regarding late returns.
Ensure faculty equipment requests are received and fulfilled for scheduled classes.
Maintain accurate equipment and user information within inventory management systems.
Assist with scheduling Equipment Assistants and Student Workers.
Coordinate onboarding and training for Equipment Room staff and student employees.
Provide day-to-day guidance and support during shifts.
Provide operational feedback and observations regarding Equipment Room staff and student employees to the School Facilities Senior Manager.
Adjust work schedules as needed to support departmental operations and coverage.
Perform other duties and special projects as assigned.

Benefits

Medical, dental, and vision insurance
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
403(b) retirement plan with employer match
Employer-paid life insurance and long-term disability insurance
Generous paid time off, including vacation, personal days, sick time, floating holidays, and paid holidays
Paid parental leave
Employee Assistance Program (EAP)
Professional development opportunities
Discounts on ICP education programs and in the ICP Shop