Equipment Financing Operations Manager
About The Position
As a member of CIBC’s Operations team, you’ll work in a fast-paced back-office environment, directly supporting our clients’ needs. As a manager, you’ll be accountable for providing leadership and management to staff within a medium/moderately complex operational unit, as defined in the standard operating guidelines, to achieve high performance and outstanding customer service. You’ll oversee direct reports managing multiple processes, related to the bank's Equipment Financing portfolio, each requiring distinct procedures and varied complexity. You’ll handle all escalated issues using your knowledge, experience, and procedural expertise to identify root causes and make sound decisions, ensuring timely resolution of complex problems. Flexibility to work processing center hours, including evenings and weekends, is required.
Requirements
- Analytical Thinking
- Business Operations
- Customer Service
- Operations Management
- Operations Support
- Prioritization
- Process Improvements
- Technical Knowledge
- Caring and accountable leader.
- Passionate about developing and growing team members abilities.
- Experience providing coaching and hands on support to meet team goals.
- Know what you do will make a difference today and tomorrow.
- Look for new opportunities to define what's possible.
- Put our clients first.
- Engage with purpose to find the right solutions.
- Go the extra mile, because it's the right thing to do.
- Motivated by collective success.
- Know that teamwork can transform a good idea into a great one.
- Know that an inclusive team that enjoys working together can bring a vision to life.
- Embrace and advocate for change.
- Continuously evolve your thinking and the way you work in order to deliver your best.
- Values matter to you.
- Bring your real self to work and you live our values – trust, teamwork and accountability.
- Be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- Complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office).
Nice To Haves
- Flexibility to work processing center hours, including evenings and weekends, is required.
Responsibilities
- Ensure the consistent delivery of high quality service through service excellence principles to meet or exceed the expectations of internal business partners, and ultimately go above and beyond service standards in order to exceed the expectations of our clients.
- Assemble a culture of teamwork to deliver quality standards with minimal overtime and monitor, delegate and distribute workload to ensure efficient and equitable workflow.
- Lead, motivate, mentor and guide staff providing regular coaching and feedback to ensure employees are capable of performing at or developing to the necessary standards; provide industry specific expertise to resolve complex issues and develop problem-solving capability within all team members.
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance
- Disability
- Other Insurance Plans
- Paid Time Off (including Sick Leave, Parental Leave and Vacation)
- Holidays
- 401(k)
- competitive salary
- incentive pay
- banking benefits
- benefits program
- vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program.
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
