Equipment Financing Operations Manager

CIBC•Chicago, IL

4d•$86,600 - $93,000•Hybrid

About The Position

As a member of CIBC’s Operations team, you’ll work in a fast-paced back-office environment, directly supporting our clients’ needs. As a manager, you’ll be accountable for providing leadership and management to staff within a medium/moderately complex operational unit, as defined in the standard operating guidelines, to achieve high performance and outstanding customer service. You’ll oversee direct reports managing multiple processes, related to the bank's Equipment Financing portfolio, each requiring distinct procedures and varied complexity. You’ll handle all escalated issues using your knowledge, experience, and procedural expertise to identify root causes and make sound decisions, ensuring timely resolution of complex problems. Flexibility to work processing center hours, including evenings and weekends, is required.

Requirements

Caring and accountable leader.
Passionate about developing and growing team members abilities.
Experience providing coaching and hands on support to meet team goals.
Ability to look beyond the moment and understand how actions make a difference today and tomorrow.
Ability to find the right solutions by engaging with purpose.
Motivated by collective success and understanding that teamwork can transform a good idea into a great one.
Ability to embrace and advocate for change, continuously evolving thinking and work methods.
Values trust, teamwork, and accountability.
Analytical Thinking
Business Operations
Customer Service
Operations Management
Operations Support
Prioritization
Process Improvements
Technical Knowledge

Responsibilities

Ensure the consistent delivery of high quality service through service excellence principles to meet or exceed the expectations of internal business partners, and ultimately go above and beyond service standards in order to exceed the expectations of our clients.
Assemble a culture of teamwork to deliver quality standards with minimal overtime and monitor, delegate and distribute workload to ensure efficient and equitable workflow.
Lead, motivate, mentor and guide staff providing regular coaching and feedback to ensure employees are capable of performing at or developing to the necessary standards; provide industry specific expertise to resolve complex issues and develop problem-solving capability within all team members.

Benefits

Competitive total rewards package
Expected salary range of $86,600- $93,000
Eligibility to participate in the relevant business unit’s incentive compensation plan
Discretionary bonus component
Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (including Sick Leave, Parental Leave and Vacation)
Holidays
401(k)
Other special perks
Incentive pay
Banking benefits
Benefits program
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development