Equipment Finance Operations System Supervisor

Hancock Whitney•New Orleans, LA

About The Position

The Equipment Finance Operations System Supervisor provides daily direct supervision and operational direction in Equipment Finance systems operation. This position includes scheduling work, monitoring performance and developing/mentoring staff in accordance with the organizations policies and applicable regulatory and legal requirements; provides a detailed level of expertise in bank lease/loan & payments operations and technology.

Requirements

High School Diploma or equivalent.
2 + years of lending, leasing and payment processes experience and/or training.
Strong verbal and written communication skills.
Possesses strong interpersonal and customer service skills and the ability to work well across all teams within the Division.
Ability to multi task and prioritize workload in a fast paced environment.
Possesses strong analytical, problem solving and conceptual skills.
Ability to analyze, formulate sound conclusions and recommend optimal course of action.
Understanding of applicable leasing software and documentation requirements.

Responsibilities

Manage internal users' system access to lease system.
Administration of Personal Property and Sales Tax.
Monitor quality of system data input.
Responsible for all reconcilement of applicable General Ledgers.
Plans, organizes and manages the daily activities of the department to include efficient coordination of duties, workflow and performance management.
Responsible for the development, capture, and reporting of service level metrics and error rates (productivity and efficiency).
Serves as the detailed subject matter expert for areas of supervisory responsibility.
Controls risk management by maintaining a satisfactory system of internal control.
Develop, recommend, implement and communicate lease support process improvements, procedures, training material and technology to ensure efficiency in daily support operations.
Partners with Commercial Lending by investigating and resolving complex operations problems and responding to inquiries.
Responsible for formal and informal training and cross training of team.
Implementation and testing of disaster recovery capabilities.
Serves as backup for staff during absences, meeting deadlines or completing assignments.