Equipment Delivery- Small Ag & Turf

Hutson, Inc•South Lyon, MI

12d•Onsite

About The Position

This individual provides pickup, transport, delivery, and customer handoff support for turf, compact utility, and select small agricultural equipment. In addition to safely delivering equipment, this role is responsible for ensuring customers understand the basic operation, controls, safety features, and functionality of the equipment at the time of delivery. This individual serves as a professional representative of the dealership and helps create a positive customer experience through effective communication, product familiarity, and operational support. Equipment may also be transferred between store locations as needed.

Requirements

High School Diploma or GED equivalent is required.
Excellent verbal communication.
Ability to read maps and navigate the region you are delivering in efficiently.
Able to multi-task and work in a fast-paced environment.
Able to communicate effectively with customers and coworkers.
An ability to function well as part of a team.
Diligent attention to detail.
Diligent attention to safety.
Ability to operate and instruct the customer on the basic functions of the equipment being delivered.
Customer service skills to answer any questions the customer may have about the equipment.
Valid Driver’s License
Forklift Certification
Medical Certification Card

Nice To Haves

0-2 years of delivery experience is preferred.

Responsibilities

Provide customers with a professional equipment orientation at the time of delivery, as needed, including explanation and demonstration of basic operation, controls, safety features, attachments, and functionality of the equipment being delivered.
Properly load and unload the equipment.
Keep track of all trucks and trailers being used for delivery and check to ensure they are functioning properly.
Properly secure the equipment for travel to ensure safety.
Follow all instructions for pickup, transport, and delivery of turf, compact utility, and select small agricultural equipment for the dealership and/or customers.
Account for all distance traveled in performing assigned duties.
Keep records of pickup and deliveries and obtain necessary signatures and receipts as requested by supervisors (and may be necessary to complete accounting documentation for sales).
Maintain vehicle in a safe operating condition. Advise supervisor or manager of necessary repairs.
Obtain appropriate permits pertaining to job duty.
Develop and maintain a working knowledge of turf, compact utility, and select small agricultural equipment to effectively support customer deliveries and basic operational instruction.
Contact the customer to schedule the date, location, and time of the delivery.
Records all the required and necessary customer information.
Occasionally fills in or helps the service department when needed.
Organizing and rearranging of the equipment on the lot as needed.
Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Cleaning or tidying of tools and equipment in shop area.
Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
Participate in all business and/or department activities related to ensuring the customer experience is positive.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.