Equine Therapy Receptionist

Hunkapi Programs Inc•Scottsdale, AZ

2d•$18 - $21•Onsite

About The Position

This position is responsible to deliver the highest level of customer service and satisfaction to all farm guests. As the initial point of contact for all who arrive at the farm, the receptionist will assess and determine the appropriate course of action. This role is responsible for maintaining a high-level view of all farm activities to prevent scheduling overlap. Acting as the face of the organization requires the demonstration of the organization’s values in all interactions.

Requirements

High school diploma
2-3 years receptionist/customer service
Exceptional Customer Service – Responds promptly to client needs; Meets commitments; Excellent phone skills, including active listening and expressing empathy
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives
Problem Solving – Identifies, takes ownership for, and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason
Oral Communication – Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions
Written Communication – Writes clearly and concisely; Edits work; Presents data effectively; Able to read and interpret written information
Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions
Collaboration – Serves as a liaison between client and pertinent parties; Works with staff to ensure commitments are met
Advanced computer skills required: Scheduling software, Word, Excel, PowerPoint, Outlook
Maintains scheduling software while looking for ways to enhance processes

Nice To Haves

Bachelor of Science or Bachelor of Arts
Understanding of behavioral health/medical environment
Bilingual is preferred

Responsibilities

Creates a winning first impression
Keeps the welcome areas clean and inviting
Promptly answers incoming calls and gains a clear understanding of the request and appropriate course of action
Meets and greets all farm guests
Keeps the front desk organized and running smoothly
Schedules appointments for direct pay clients by partnering with staff to determine availability
Builds client files in EHR for direct pay clients
Conducts outreach to scheduled clients to confirm appointments
Processes billing payments at the time of service
Maintains the schedule for all therapeutic activities on the farm, as well as other scheduled events
Coordinates with staff to ensure all commitments are appropriately staffed
Reserves the appropriate farm facilities, to prevent overlap
Utilizes and manages scheduling software system on a real time basis to ensure visibility for staff
Works with Office Manager to notify Operations Director and Executive Director of increasing or decreasing needs so further action can be taken to preserve the program’s vitality.
Prepares for group sessions as directed, to include check-in and check-out of groups, assignment of workspace, horses, and materials
Performs other related duties as assigned or requested