EpicCare Application Manager

NYU Langone Health • New York, NY

4d • Onsite

About The Position

We have an exciting opportunity to join our team as a EpicCare Application Manager. In this role, the EpicCare Application Manager meets or exceeds the accountabilities of the Senior Analyst 2 and Lead role. As a beginning step in the leadership ladder, this position is accountable to their Director and/or Senior Director for delegation and oversight of deliverables and completion of tasks as assigned. They are also responsible for facilitation of integrated processes and workflow changes across the enterprise, and to optimize the software. This role will actively engage in ensuring consistent standards and efficiency across the system. This position provides effective business and operational guidance and support. The EpicCare Application Manager demonstrates a significant level of expertise in integrated workflows and build to assist and mentor the analysts on the team. The MyChart and Patient Experience Manager also has a dotted line reporting relationship to the MCIT Senior Director with overall organization Patient Experience Accountability.

Requirements

• Strong written and oral communication skills.
• Advanced analytical skills and experience implementing Epic applications.
• Strong interpersonal relationship skills.
• Good process design experience.
• Demonstrate ability in staff mentoring and adherence to process standards around documentation and workflow design.
• Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
• Ability to lead discovery initiatives to identify appropriate system solutions.
• Bachelor degree in business or IT, and 3-5 years of related work experience are required.
• Epic certification in lead application required.
• Healthcare experience is required.
• EpicCare Ambulatory Certn

Nice To Haves

• Additional workflow certifications preferred.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Work with appropriate parties to identify change implications, target audiences and messaging techniques.
• Participate in disaster recovery measures.
• Contributes to annual performance reviews.
• Meet frequently with analyst team
• Provide support to internal and external customers.
• Facilitate the identification, documentation, research, and resolution of project and related project issues.
• Ensure the test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Collaborate with other application leads and project managers to ensure processes and other technical solutions are effectively integrated.
• Lead and participate in the development, review and delivery of project deliverables identified in the project plan.
• Support the Director in managing day-to-day activities of the team against scope and timeline, and ensures timely reporting of activities to the project managers.
• Work with the project leadership team to develop and maintain work plans, and status reporting for the Epic Integration projects.
• Establish and maintain open lines of communication among the project tracks, teams, and users.

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level