EpicCare Ambulatory Analyst

UnitedHealth Group•Lexington, KY

5d•$60,200 - $107,400•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. See yourself working for an industry leading healthcare provider as an EpicCare Ambulatory Analyst for our Ambulatory Shared Services Capability team, responsible for supporting and maintaining clinical workflows and tools for electronic health records. Help develop solutions that make it easy for providers and patients to connect using digital tools. Collaborate with peers in a fast-paced environment. Serve as a key contact to customers and a liaison to Optum clients. Play a primary support role in the support of EpicCare Ambulatory and related modules utilized by both patients and their care teams. As an Advisory Svcs Consultant on the EpicCare Ambulatory Shared Services Capability team, you will collaborate with operational and clinical teams as well as other IT capabilities teams to ensure we meet client Service Level Agreements. You will help assess and fulfill operational requests, system and vendor requirements, fulfill system testing, standardize, and automate business processes in support of care providers and operations. Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Associate's degree
1+ years of relevant work experience in clinical support or related role within the healthcare industry
1+ years of proven experience working with operational stakeholders and/or external vendors
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

Epic Healthy Planet certification
EpicCare Ambulatory Certification
General understanding of care team workflows
Direct experience working with Epic in an analyst role

Responsibilities

Troubleshoots and resolves issues (both user reported and vendor reported)
Participates, and occasionally leads medium and large projects
Collaborate with team members and teams from other capability sub-domains to problem solve or manage projects
Perform, maintain and build tools within Epic per operational and vendor requirements