EPIC/Workday Security Applications Specialist

UMass Memorial Health•Worcester, MA

2d•$83,117 - $149,594

About The Position

Acts independently to lead multiple projects and assignments that facilitate and improve clinical or business information system technical solutions and tools. Serves as an expert resource during critical incidents, shares knowledge, advances product and configuration expertise, and participates in professional development. Leads projects and workstreams, estimates project hours, identifies barriers, manages optimization requests, and drives initiatives from conception through completion with minimal oversight. Recommends and implements workflow improvements, applies user experience design principles and lean belt methodology, and directs application feature and security configuration as well as the creation of support documentation, test scripts, and workflow diagrams. Advises and mentors team members and organizational staff, helps onboard new employees, and covers managerial responsibilities during a leader’s absence. Investigates and resolves application and system configuration issues, develops fixes, and works with third-party vendors on software installation, configuration, and troubleshooting. Must be able to work off hours as needed and participate in an on-call rotation. The schedule is Monday through Friday, 8:30 AM–4:30 PM, for 40 hours per week. The hiring range is $83,116.80–$149,593.60 based on a full-time schedule; compensation may vary based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
Epic, Workday, or other application certification(s); ability to achieve additional certifications required for a specific role or team, as required by the department.
Lean Green Belt certification or ability to achieve it, as required by the department.
Seven years of experience with enterprise platforms such as EHRs, ITSMs, or ERPs.
Strong problem-solving, time-management, and decision-making skills; ability to maintain a positive, solution-focused attitude in challenging situations.
Ability to act independently with minimal oversight.
Ability to advise less experienced team members.
Ability to communicate effectively with staff at all levels of the organization.
Ability to work off hours as needed and participate in an on-call rotation.

Nice To Haves

Project Management certification (PMP/CAPM).
Healthcare experience.

Responsibilities

Lead challenging projects and serve as an expert resource during critical incidents.
Share knowledge and engage with vendors and systems to investigate unfamiliar or complex issues.
Advance knowledge of current products, system configurations, emerging technology, and industry trends; participate in professional development.
Lead projects, manage tasks and outcomes, and assist with estimating project hours.
Recommend and implement workflow changes in collaboration with vendors, using user experience design principles and lean belt methodology.
Direct application feature and security configuration and create support documentation, test scripts, and workflow diagrams.
Advise and mentor team members and organizational staff, support new staff integration, and cover managerial responsibilities when the leader is absent.
Identify barriers to work completion, escalate issues with proposed solutions, lead meetings, set agendas, and follow up with closed-loop communication.
Lead cross-functional workstreams and optimization projects, coordinating meetings, timelines, resources, scope, and project guidelines.
Drive projects and initiatives from conception to completion with minimal oversight and build relationships with operational staff as a subject matter expert.
Work with vendors on short-term product roadmaps and review them with the department manager and key stakeholders.
Investigate and resolve application and system configuration issues, develop fixes, and troubleshoot vendor software, server configurations, system services, and interface jobs.
Work off hours as needed and participate in an on-call rotation.