Epic Trainer - Hybrid

UnitedHealth Group•Everett, WA

2d•$29 - $52•Hybrid

About The Position

Epic Trainer - Hybrid. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Epic Trainer is responsible for the preparation, facilitation, and follow up of Epic training activities for the Optum Health Networks team. The Epic trainer will work directly with the OHN Leadership and within their assigned market. Ideal candidates are independent contributors with experience in training Epic applications in the provider practice setting. In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; relate well to others at all levels. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8am - 5pm MST. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be aligned to your schedule. If you are located within Western WA, you will have the flexibility to work hybrid remotely as you take on some tough challenges ( you will need to be in Everett 2-3 days per week).

Requirements

High School Diploma / GED or equivalent years of work experience
Successfully pass Epic Credentialing panel for assigned applications within 60 days of start
Valid Driver’s License
Must have reliable transportation
Must be 18 years of age or older
3+ years of Epic training experience in a provider practice setting and/or equivalent EHR/provider practice related training experience
Experience with Computers and Windows based programs
Proficiency in Microsoft Office Suite and particularly in Team meetings
Presentation skills
Demonstrated capability to perform effectively in a fast-paced, collaborative, high-performing environment with limited oversight, exhibiting exceptional self-motivation, versatility, and flexibility.
Demonstrated to be a quick learner, willing to tackle new opportunities and challenges with the capacity to synthesize and articulate complex subject matter so it can be easily understood
Demonstrated ability to work a flexible work schedule and travel both locally and non-locally to off-site training locations within Phoenix and Tucson
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 8am - 5pm MST. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

Familiarity with Learning Management Systems
Background in Instructional Design
Self-starter with ability to take direction and come up with approaches and solutions
Excellent multi-tasking skills
Takes ownership of training processes with a focus on creating an enriched training experience
Solid interpersonal communication skills, builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels
Effective written and oral communication skills necessary to foster team collaboration, and supportive learner environment
Engaging Facilitator - facilitates presentations/training, workshops, or meetings in a structured manner; can manage group dynamics

Responsibilities

Trains Epic applications for new hires, learners participating in Epic Thrive session, during bi-annual Epic upgrades
Delivers In-Person and virtual classes
Participates in coordination of training scheduling process
Monitors and responds to training service ticket requests
Supports training team in box incoming requests
Utilizes LMS to facilitate training sessions, takes attendance, makes learner adjustments based on needs, and loading of training content
Participates in Upgrade and Merger and Acquisition projects
Travels to training sites as required
Serves as training resource for clinical and operations staff
Prepares, manages and maintains training classroom(s)
Performs additional duties as assigned
Trains other applications as required