EPIC TDR IT Analyst
About The Position
One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support / EPIC TDR team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. The Epic Technical Dress Rehearsal (TDR) Analyst validates IT equipment and clinical technology readiness in preparation for facility opening and Epic go-live. Working onsite under the direction of the project leadership team, TDR Analysts execute test scripts, verify workstation and peripheral functionality, document results, and escalate issues for resolution. This is a fully onsite role in an active construction environment – candidates must be comfortable working around ongoing construction and following all site safety protocols.
Requirements
- Previous Helpdesk or Desktop Support or PC Technician or EPIC TDR experience is preferred.
- Basic desktop support, field services, or IT deployment experience preferred.
- Prior Epic TDR or healthcare go-live experience is a plus, not required.
- Strong troubleshooting skills and attention to detail.
- Ability to follow written test scripts and accurately document results.
- Strong communication and teamwork skills – comfortable interacting with clinical staff and project leads.
- Ability to stand and walk throughout the workday.
Nice To Haves
- IT certifications are desirable for this role.
- CompTIA Certifications are desirable for this role.
Responsibilities
- Execute Epic TDR test scripts to validate workstation and device readiness in the production environment.
- Test end-user devices and peripherals: computers, printers (including label/wristband), badge/tap readers, barcode scanners, document scanners, Rovers, dictation devices, and credit card readers.
- Verify Epic access, wireless connectivity, printing configuration, and login scenarios.
- Document test results and log failures in the Epic tool editor with enough detail for field techs to remediate.
- Retest devices after remediation and confirm readiness for go-live.
- Assist with basic hardware setup, peripheral connections, and device labeling as needed.
- Maintain accurate testing and inventory documentation.
- Follow daily assignments and priorities set by the Site Coordinator / TDR Lead.
Benefits
- Medical, Dental, and Vision Benefits Offered from Day One
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
