EPIC Support Analyst
About The Position
Cook Hospital and Care Center is seeking an Epic Support Analyst to join our Information Technology team. This position will support the implementation, maintenance, optimization, and ongoing development of our Epic Electronic Health Record (EHR) and related applications. The Epic Support Analyst will work closely with clinical, administrative, financial, and technical teams to analyze workflows, troubleshoot system issues, support testing and implementations, identify opportunities for improvement, and assist staff with the effective use of Epic and related information systems. The successful candidate will have strong analytical, organizational, communication, and problem-solving skills, with the ability to manage multiple priorities, work independently, and collaborate effectively with staff throughout the organization.
Requirements
- Bachelor’s degree from an accredited college or university in computer science, information systems, healthcare, or a related field, or an equivalent combination of education and experience.
- Minimum of three (3) years of healthcare experience with an understanding of hospital and/or ambulatory operations, clinical workflows, and interdisciplinary interactions.
- Strong analytical, organizational, communication, and problem-solving skills.
- Ability to work independently, manage multiple priorities, and work effectively with staff at all levels of the organization.
Nice To Haves
- Experience supporting Epic or another Electronic Health Record (EHR) system.
- Experience with healthcare information technology, workflow analysis, system testing, or application support.
- Epic certification or experience participating in an Epic implementation.
- Advanced training or experience in a clinical specialty.
Responsibilities
- Support the implementation, maintenance, optimization, and ongoing development of our Epic Electronic Health Record (EHR) and related applications.
- Work closely with clinical, administrative, financial, and technical teams to analyze workflows.
- Troubleshoot system issues.
- Support testing and implementations.
- Identify opportunities for improvement.
- Assist staff with the effective use of Epic and related information systems.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and/or applicable health reimbursement benefits
- Paid time off
- Paid holidays
- PERA retirement benefits
- Employee assistance and wellness resources
- Professional development and educational opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
