Epic Support Analyst II, Resolute HB PB
Sutter Health•Sacramento, CA
•Onsite
About The Position
Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.
Requirements
- Associate's degree in Computer Science, Information Technology, or related field
- Epic certification in assigned area of responsibility within 6 months of hire as determined by the hiring manager
- 1 year recent relevant experience
Responsibilities
- Troubleshooting issues
- Providing technical expertise
- Triaging issues
- Delivering top-notch solutions to enhance the customer experience
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
