Epic Resolute Professional Billing Analyst II

VHC Health•Alexandria, VA

6d•$96,491 - $181,438

About The Position

The Epic Resolute Professional Billing Analyst functions as the primary support contact and expert for the Epic Resolute application. Works under the direction of the Team Lead or senior-level analysts to configure, build and install the application. The Epic Resolute Billing Analyst coordinates all issues that arise during the application build phase. Key operational activities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations supported by the application. In depth investigation and documentation of operational specifications and application functionality is required. Key technical activities include the build, testing and implementation of new features, applications and releases. Develops and documents internal procedures and establishes change control processes for the application. Develops user training aids and trains end users in workflow and use of the application. The Epic Billing Analyst functions as a contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods. The Billing Analyst must be a skilled communicator who makes decisions independently and in collaboration with others. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users to learn and adopt to use of the application.The Epic Resolute Professional Billing Analyst helps end-user departments in the conceptualizing, design, and implementation of new applications, systems, major enhancements, and required maintenance.

Requirements

Bachelor's degree in a health, science, or business field, or an approved equivalent combination of education and experience, especially with process improvement / business applications in broader and complex areas.
Minimum of three years of experience working with healthcare technology systems.
Hands-on experience with Epic Resolute Professional Billing design, configuration, and build in a real-time environment.
Demonstrated experience implementing financial and administrative systems including patient accounting, billing, claims processing, managed care, and decision support.
Solid understanding of the business aspects of hospital/physician based business operations.
Creativity and analytical ability to solve problems in a variety of client situations, roles and environments.
Extensive knowledge of hospital workflow and business process flow analysis and design.
Prior experience with IT systems and systems development projects.
Ability to identify, document, resolve and/or escalate issues and maintain a complete issues log.
Ability to research, organize, analyze, and synthesize data to support effective decision making.
Excellent verbal, written communication, and documentation skills.
Proficient with Microsoft Office tools (Project, Visio, Word, Excel and PowerPoint).
Project management skills including the ability to lead meetings, prioritize, resolve conflicts, and manage project plan.
Strong customer service orientation.
High functioning team skills, including active listening, rapport building, effective written and verbal communication.
Detail oriented and a knack for probing for information in order to fully understand the underlying needs that influence how the system should be configured.
Ability to work independently with minimal supervision and manage multiple priorities.
Epic Certification: application specific to be obtained within 6 months.

Nice To Haves

Experience working with interfaced/integrated multi-vendor applications preferred.

Responsibilities

Functions as the primary support contact and expert for the Epic Resolute application.
Works under the direction of the Team Lead or senior-level analysts to configure, build and install the application.
Coordinates all issues that arise during the application build phase.
Analyzes work flows and understands policies, procedures and constraints of the clinical or business operations supported by the application.
Conducts in-depth investigation and documentation of operational specifications and application functionality.
Builds, tests, and implements new features, applications, and releases.
Develops and documents internal procedures and establishes change control processes for the application.
Develops user training aids and trains end users in workflow and use of the application.
Functions as a contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods.
Helps end-user departments in the conceptualizing, design, and implementation of new applications, systems, major enhancements, and required maintenance.
Identifies, documents, resolves and/or escalates issues and maintains a complete issues log.
Researches, organizes, analyzes, and synthesizes data to support effective decision making.
Leads meetings, prioritizes tasks, resolves conflicts, and manages project plans.
Works on multiple projects concurrently.
Recognizes and evaluates problems and refers appropriately when necessary.
Develops and maintains good working relationships and interacts positively and productively with teams across organizational lines.