Epic Senior Analyst, Care Coordination

University of Miami•Miami, FL

15h

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time Epic Senior Analyst, Care Coordination. The role initiates the implementation, build, and modification of complex applications and works with stakeholders, end users, and application team members to optimize application configuration, functionality, and access. The analyst serves as a primary support contact for application end users, supports junior staff with daily operations and application issues, and provides oversight and leadership to Associate Epic Analysts and Epic Analysts on the team. The position initiates application design, development, implementation, and maintenance; testing and workflow documentation; and analysis of information technology in clinical work processes and their workflow impacts. It identifies issues and guides resolution, supports service-ticket evaluation and resolution, application changes, data retrieval, and daily operations, and collaborates with trainers on documentation and training strategies for changes and new features. The analyst works with stakeholders and end users to ensure the application meets UHealth business and clinical needs, participates in on-call support and applicable committees, and maintains regular communication with team members and leadership about projects and issues. Travel to the job site may be required for go-lives, conferences, rounding, and senior leadership meetings. The role reports to the Senior Manager. Duties may be expanded as necessary.

Requirements

Bachelor’s degree in a relevant field.
Epic Inpatient and/or Ambulatory certifications required.
Minimum of 5 years of experience, preferably in healthcare or a healthcare-related organization.
At least 3 years of Epic build experience.
Previous operational, project management, and organizational skills.
Proficiency in computer software, including Microsoft Office.
Ability to recognize, analyze, and solve a variety of problems.
Ability to communicate effectively orally and in writing.
Ability to lead, motivate, develop, and train others.
Ability to work evenings, nights, and weekends as necessary.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

Familiarity with clinical workflows specific to Care Coordination preferred.

Responsibilities

Initiate implementation, build, and modification of the application.
Collaborate with stakeholders, end users, and application team members to optimize application configuration, function, and access.
Provide oversight and leadership to Associate Epic Analysts and Epic Analysts on the team.
Serve as a primary support contact for application end users.
Design, develop, implement, and maintain the application.
Initiate testing phases and document workflow design.
Analyze information technology in clinical work processes and validate impacts to workflows.
Identify issues and guide work to resolve them.
Support junior staff in evaluating and resolving service tickets, identifying and implementing application changes, retrieving requested data, and carrying out day-to-day operations.
Collaborate with trainers on documentation and training strategies for application changes and new features.
Work with stakeholders, the business community, and end users to ensure the application meets UHealth's business and clinical needs.
Participate in on-call rotations and support, and attend and participate in applicable committees.
Maintain regular communication with team members, including participating in weekly project team meetings.
Review project and issue status with leadership on an ongoing basis.
Remain knowledgeable about UHealth policies, procedures, and business operations, and follow University and unit-level policies and procedures while safeguarding University assets.
Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.