Epic Research Analyst

Prominence Advisors

3d•Hybrid

About The Position

Prominence Advisors is actively seeking an Epic Research Analyst to join their team. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine. At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients.

Requirements

Epic Research certification
Minimum of 4-5 years of hands-on experience as an Epic Analyst, Builder, Technical Specialist, or Consultant in a hospital or integrated healthcare environment REQUIRED
Strong analytical, organizational, and problem-solving skills
Excellent verbal and written communication abilities
Capacity to work effectively with both technical and non-technical stakeholders
Must be legally authorized to work in the United States without sponsorship.

Nice To Haves

Multiple certifications are a welcome with focus on Epic Research, Epic Ambulatory, Epic Beacon, Epic Professional Billing, Epic Hospital Billing, Epic MyChart
Experience with Epic reporting tools (e.g., Clarity, Caboodle, SlicerDicer) PREFERRED
Experience with ServiceNow ticketing system PREFERRED
In-depth knowledge of clinical or operational workflows in Research Community and related applications PREFERRED
Strong problem-solving and analytical skills
Excellent communication and collaboration skills
Ability to work independently and manage multiple projects simultaneously

Responsibilities

Lead design, build, and configuration of Epic Research
Works closely with stakeholders and other DTP teams to ensure the Epic system meets the needs of our research community
Assist with Incident queue management in ServiceNow from receiving issues reported by users, to completing required build changes, and following-through with change management, issue resolution with user
Create and maintain comprehensive system build documentation, decision logs to ensure transparency and continuity, tipsheets for end user
Create and maintain test scripts for unit, integration and UAT testing
Execute testing and manage timely resolution of defects, issues, optimization requests