Epic Radiant Team Lead

ZipStaff • San Francisco, CA

23h • Remote

About The Position

ZipStaff is seeking an Epic Radiant Team Lead to lead ongoing application support for a major academic healthcare organization. This is a support leadership role — not an implementation project seat. You will supervise a team of 6 full-time employees and 1 contractor, own Radiant support quality, and partner with clinical users on radiology workflows. Work is remote with PST hours (Monday–Friday, 8:00 a.m.–5:00 p.m. Pacific) and limited on-site travel.

Requirements

• 5–10 years of hands-on experience supporting the Epic Radiant module (support experience required — implementation-only backgrounds will not be a fit).
• Active / Current Epic Radiant Certification (required).
• Demonstrated application leadership experience.
• Demonstrated supervisory / people-management experience (this role supervises 6 FTEs + 1 contractor).
• Strong understanding of radiology / imaging clinical workflows.
• Ability to write clear clinical and technical specifications.
• Ability to work remote on a PST schedule (Mon–Fri, 8:00 a.m.–5:00 p.m. Pacific).
• Ability to travel to San Francisco approximately twice per year.
• Must complete required full medical clearance (required for remote, hybrid, and on-site candidates).
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

• Epic Cupid Certification (strongly desired).
• Prior leadership of an Epic application support team in an academic or large health-system environment.
• Experience partnering directly with radiologists, imaging operations, and clinical informatics.

Responsibilities

• Lead day-to-day Epic Radiant support for clinical users (not a net-new implementation assignment).
• Supervise 6 full-time employees and 1 contractor, including priorities, performance, and workload.
• Provide application leadership across Radiant design, build, testing, and ongoing optimization.
• Support clinicians using knowledge of radiology processes, documentation needs, workflows, and practice standards.
• Adapt application configuration to meet clinical needs and help create or update written protocols.
• Prepare detailed specifications covering clinical processes, information flow, risk, and impact analysis.
• Provide customer service, troubleshooting, and maintenance for production Radiant issues.
• Formulate support strategies and administer team policies, processes, and resources with a high degree of autonomy.
• Analyze unique, unstructured production and workflow issues and drive resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed