Epic Radiant/OpTime Analyst

Hummingbird Healthcare

4d•$79,000 - $103,000•Remote

About The Position

We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. Keep imaging and surgical workflows running smoothly, and become the Radiant expert your customer relies on. As a Radiant/OpTime Epic Analyst at Hummingbird, you'll keep Radiant workflows running reliably for the customers we support. You'll spend most of your day working tickets, diagnosing and resolving issues, and building and testing changes in Epic Radiant, with support for OpTime and Cardiology interface workqueues as needed. Because this is a managed services role, you'll also build strong relationships with your customer and become their trusted Radiant subject matter expert. Every ticket is a chance to make a clinical or operational workflow work better, and you'll do it with a team that supports your growth and success.

Requirements

2+ years delivering scoped analyst work focused on problem solving, requirements gathering, testing, and solution implementation.
Active Epic Radiant and Epic OpTime certifications, required at time of hire.
Hands-on Radiant experience, paired with operational and clinical workflow knowledge, ideally gained in a health system or consulting setting.
Strong analytical and problem-solving skills, with the ability to investigate root causes and recommend sound solutions.
Ability to work autonomously and stay self-sufficient in Radiant, owning your work reliably from start to finish.
Clear communication across technical and non-technical audiences, with proactive escalation when issues arise.
Strong attention to detail and time management, with a track record of meeting SLAs.
Rapport-building skills and comfort adapting to change in a fast-paced, start-up environment.
Candidates must be legally authorized to work in the United States without sponsorship
You must work from a location within the United States with consistent Internet service

Nice To Haves

Additional Epic certifications beyond Radiant and OpTime.
Experience managing multiple workstreams or tasks in parallel across systems, stakeholders, and delivery workflows.
Experience working on a distributed or remote team.

Responsibilities

Own the day-to-day functionality of the Radiant department, resolving tickets and keeping workflows running as intended.
Diagnose reported issues by analyzing workflows and data to identify root causes and contributing factors.
Build, test, and validate changes in Epic Radiant so they meet expectations and avoid regressions.
Support OpTime and Cardiology interface workqueues for customers as needed.
Complete upgrade notes and upgrade build, testing changes ahead of go-live.
Document requirements, build decisions, and test results clearly to support clean handoffs and auditability.
Deliver assigned work in line with SLAs, quality standards, and performance expectations.
Proactively identify issues and escalate when risk, complexity, or impact exceeds defined thresholds.
Partner with customer and internal stakeholders to align on priorities, constraints, and upcoming changes.
Build trusted relationships to become the go-to Radiant subject matter expert for the customers you support.