Epic Project Intake Senior Manager

CVS Health

3d•$106,605 - $284,280

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Epic Project Intake Coordinator serves as the front door for all incoming Epic build, enhancement, and support requests across the organization's Epic modules. This role owns the intake process end-to-end — logging, triaging, prioritizing, and routing requests to the appropriate Epic application teams — while ensuring requests are properly scoped, documented, and aligned with governance standards before entering the build pipeline.

Requirements

4+ years of experience in healthcare IT, project coordination, or Epic-related support
Familiarity with Epic application structure and terminology (module names, build lifecycle, governance concepts)
Strong organizational skills with experience managing queues, tickets, or intake pipelines
Excellent written and verbal communication skills; comfortable interfacing with clinical and technical stakeholders
Proficiency with ticketing/PM tools (ServiceNow, Smartsheet, Planview, Jira, or similar)

Nice To Haves

Epic certification(s) or prior Epic build/analyst experience
Experience supporting IT governance or demand management processes
Background in a hospital, health system, or ACO/population health IT environment

Responsibilities

Serve as the single point of contact for new Epic project and enhancement requests from clinical, operational, and administrative stakeholders
Manage the intake queue/ticketing system, ensuring requests include sufficient detail (business justification, scope, impacted workflows, requested timeline) before advancing
Triage and prioritize incoming requests in partnership with Epic application managers and governance committees
Route requests to the correct Epic team based on module and complexity
Maintain and report on intake metrics: volume, turnaround time, backlog aging, and approval/denial rates
Coordinate intake governance meetings, prepare agendas, and track decisions and action items
Partner with project management to hand off approved requests into active project status
Track request status and provide regular updates to requestors and leadership
Identify trends in requests to inform roadmap planning and capacity forecasting
Maintain intake documentation, templates, and standard operating procedures
Support continuous improvement of the intake process, including tooling