Epic Professional Billing Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

2d•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. Optum’s EHR Services represents one of the fastest growing practices within Optum Insight’s Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you’ll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment. Optum seeks a Epic Professional Billing Analyst with hands-on experience in EHR Services implementation and operation projects. They will manage integration teams, train best practices, and align with EHR Services to ensure successful project execution. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Active / current Epic certification in Resolute Professional Billing
4+ years of healthcare experience
2+ years of experience in an Epic analyst role with function and build experience
4+ years of Direct client healthcare domain knowledge such as billing, payment posting, self-pay/insurance follow up, denial management, customer service or vendor management
4+ years of knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
Solid analytical and problem-solving skills
In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic’s suite electronic medical record applications from conception through development into production
Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and complete assignments in a timely manner utilizing excellent customer service skills
Demonstrated ability to translate user requirements into system specifications
Demonstrates a solid ability to build partnerships and influence others Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
Excellent written and verbal communication skills

Nice To Haves

Epic Resolute Professional Billing Claims certification
Epic Charge Router Certification
Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
4+ years of knowledge in policies and procedures related to the operational functions
2+ years of demonstrated ability and history of team management (informal or formal), cross-team communication and leadership skills
Proficiency with MS Excel, Visio, PowerPoint and SharePoint

Responsibilities

Working on Professional Billing configuration changes and builds by maintaining industry and client standards ensuring build quality and timeline adherence as well as debugging and resolving any issues/defects
Translate user requirements into functional and technical design specifications and review with client(s) to ensure accuracy
Serve as a mentor/subject matter expert to local and client-based team members
Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
Function as a liaison between Operations, Information Technology (IT) and Third-Party Systems
Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
Provide assigned on-site support during go-lives and system upgrades
Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Work with trainers to develop and maintain application specific training curriculum and materials
Adhere to organization standards for system configuration and change control
Develop solid relationships with end user communities, customers and business partners
Attend, participate in, and contribute to meetings throughout the facility