EPIC PROCTOR | PER-DIEM FLEX|25523

Bergen New Bridge Medical Center • Paramus, NJ

74d • Onsite

About The Position

Bergen New Bridge Medical Center is seeking an Epic Proctor to support classroom operations and learners during Epic training. The role involves preparing training rooms and equipment, welcoming learners and assisting with attendance, and helping trainees access Epic Training, workstations, EpicU, Zoom, and the Training Environment. The proctor resolves basic access and navigation issues, directs learners to support resources, and escalates technical or training concerns to the appropriate team member. The position also supports Epic readiness and training initiatives and includes other related duties as assigned.

The work takes place in a training classroom and office environment. It involves frequent standing and walking and occasional lifting of training materials weighing up to 25 pounds. The listed compensation is $16.50 per hour, commensurate with experience within the posted range.

Requirements

• High school diploma required.
• Proficiency with Microsoft Office.
• Communication, organization, and customer service skills.
• Basic technology troubleshooting skills.

Nice To Haves

• Associate degree preferred.
• Experience in customer service, education, healthcare, or training support preferred.

Responsibilities

• Open and prepare training rooms before classes begin.
• Verify classroom equipment and access to the training environment are functional.
• Organize training materials, signage, and classroom supplies.
• Monitor classroom setup and report technical or facility issues to the Training Team.
• Welcome learners and assist them with sign-in.
• Monitor attendance and notify the Training Team about late arrivals or early departures.
• Help learners find their assigned rooms, pods, or seats.
• Assist learners with logging into Epic Training, the workstation, EpicU, Zoom, and the Training Environment.
• Help resolve basic access and navigation issues and direct learners to support resources.
• Escalate technical concerns, application questions, or training-related issues to the appropriate Training Team member or analyst.
• Communicate with Epic Trainers when BNBMC trainees need assistance and with BNBMC leadership to resolve login issues.
• Assist trainees who arrive too late to attend class with re-registering.
• Assist trainees with completing their login lab.
• Confirm trainees complete their assessment before leaving.
• Perform other related duties as assigned and participate in Epic readiness and training initiatives.

Benefits

• Competitive medical, dental, and vision plans.
• Generous time-off policy with vacation days, personal time, sick leave, and nine paid holidays.
• Tuition reimbursement.
• Continuing education programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED