Epic Grand Central Applications Analyst (Salaried, Full time)

WASHINGTON REGIONAL MEDICAL CENTER•Fayetteville, AR

1d•Hybrid

About The Position

The Applications Analyst – Epic Grand Central reports to the Assistant Manager, Epic Applications. This position is responsible for advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic Grand Central and related hospital operations workflows. The role partners with patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, operational, information services, and Epic/vendor stakeholders to improve patient movement, bed planning, admission, discharge, transfer, transport, census management, capacity management, and cross-application integration; ensure application reliability; and support safe, efficient patient throughput across the health system.

Requirements

Bachelor’s degree or clinical license, preferred.
Epic Grand Central certification required.
Four to six years of clinical or operational applications experience as an applications analyst supporting multiple modules/applications, with direct experience in Epic build, testing, implementation, troubleshooting, and optimization strongly preferred.
Experience supporting Epic Grand Central workflows is preferred, including patient movement, bed planning, bed assignment, admission, discharge, transfer, transport, transfer center workflows, census management, capacity management, reporting, and integrated hospital operations workflows.
Strong understanding of clinical and operational application dependencies, workflow impacts, testing methodologies, interface and integration workflows, and coordination with technology, interface, data, reporting, registration, nursing, patient placement, transfer center, ancillary, operational, and clinical teams is required.

Responsibilities

Maintain advanced knowledge of Epic Grand Central functionality, including patient movement, bed planning, admission, discharge, transfer, transport, census management, capacity management, application dependencies, integration points, and downstream impacts across the enterprise
Lead patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, operational, internal information services, and Epic/vendor partners in developing Epic Grand Central enhancements, optimization initiatives, and workflow improvement projects
Oversee Epic Grand Central application design, build, configuration, maintenance, and validation to ensure functionality aligns with patient placement, transfer center, admission, discharge, transfer, transport, bed planning, census management, capacity management, and end-user requirements
Perform complex analysis, build, implementation, and optimization of Epic Grand Central workflows to support patient movement, bed requests, bed assignment, transfer workflows, admissions, discharges, transport coordination, census management, capacity management, and integrated hospital operations workflows
Meet regularly with patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, operational, and administrative teams to evaluate Epic Grand Central workflow issues, resolve system concerns, and identify opportunities to improve patient throughput, quality, efficiency, safety, census accuracy, documentation integrity, and the end-user experience
Lead the development and execution of coordinated testing plans for Epic Grand Central, including regression, unit, system, integrated, interface, patient movement, bed planning, transport, census, reporting, and user acceptance testing to ensure changes function as expected for end users and connected systems
Serve as a leading advocate for Epic Grand Central users by translating patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, and operational needs into effective system solutions that improve patient throughput, workflow efficiency, census accuracy, reporting reliability, and user satisfaction
Provide mentorship for team members and assist with team member training, as needed
Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
Ensure the safeguarding of protected health information
Maintain communication through various resources and tools
Monitor help desk software for new tickets and update and provide resolution for existing tickets
Lead Epic Grand Central projects, enhancements, upgrades, optimization efforts, testing activities, and ongoing maintenance initiatives
Identify and lead opportunities to improve Epic-supported patient placement, transfer center, bed planning, admission, discharge, transfer, transport, census management, capacity management, reporting, and hospital operations workflows through system optimization, standardization, and process improvement
Adhere to all information services policies, procedures, and governance processes
Lead incident response and downtime procedures