EPIC Clinical Informatics Specialist

By the Bay Health•Larkspur, CO

1d•$130,000 - $150,000•Onsite

About The Position

The Clinical Informatics Specialist supports clinical operations by optimizing electronic health record (EHR) workflows, improving system usability, and ensuring alignment between technology and patient care delivery. This role serves as a critical bridge between frontline staff, operational leadership, and IT, with a focus on Epic (including Rover), workflow design, system enhancements, and end-user support.

Requirements

Bachelor’s degree in Nursing, Healthcare, Information Systems, or related field (or equivalent experience)
Clinical background strongly preferred (Registered Nurse highly desirable)
Experience in Home Health and/or Hospice care strongly preferred
3+ years of experience in clinical informatics, healthcare operations, or EHR support
Experience with Epic systems required (Rover experience strongly preferred)
Licensure as applicable if licensed healthcare professional.

Nice To Haves

Rover experience strongly preferred

Responsibilities

Analyze, design, and optimize clinical workflows within Epic and related systems
Identify opportunities to improve efficiency, documentation, and user experience
Support implementation of new workflows
Configure, test, and maintain Epic applications
Support upgrades, enhancements, and system changes
Ensure system build aligns with clinical and operational needs
Provide occasional onsite Epic training support coverage during Principal Trainer leave periods as part of a rotating team approach
Provide hands-on, at-the-elbow support during go-lives, upgrades, and key initiatives
Travel onsite as needed to support clinical teams during high-impact events
Troubleshoot issues and respond to urgent end-user needs, including real-time communication channels
Manage and respond to informatics-related troubleshooting tickets and requests
Investigate, triage, and resolve system issues impacting end users and clinical workflows
Prioritize tickets based on operational urgency and impact
Participate in an on-call rotation to provide after-hours support for critical system issues and urgent operational needs
Partner with clinical leaders, operations, and interdisciplinary teams to translate needs into system solutions
Serve as liaison between frontline users and technical teams
Support regulatory requirements and quality initiatives
Identify opportunities for system and workflow improvement
Participate in governance and prioritization processes