EPIC Client Systems Administrator I

Confluence Health

4d•Onsite

About The Position

With guidance and direction, the Epic Client Systems Administrator I is responsible for the implementation, configuration, maintenance, and support of Epic client systems and related infrastructure. This role ensures the reliability, performance, and security of Epic environments while partnering closely with Epic application teams, IT engineering, clinical operations, and business stakeholders. The ECSA plays a critical role in supporting upgrades, deployments, business continuity, and the overall stability of the Epic ecosystem.

Requirements

Associates in Information Technology, Computer Science, or related field or 2 years work experience in IT; or MA/CPhT plus 2 years work experience; or LPN/RN licensure.
EPIC ECSA Certification (current or within 6 months of hire).
Team oriented, strong collaborator, organized, can prioritize work with moderate supervision.
Strong understanding of Windows Workstations, Active Directory, Citrix, and virtual desktop technologies.
Ability to troubleshoot complex technical issues across multiple layers of infrastructure.
Strong communication, interpersonal, troubleshooting and documentation skills.
Ability to learn new technology quickly.

Nice To Haves

Experience supporting Epic environments in a healthcare setting.
Ability to read, analyze, and interpret technical manuals, and government regulatory guidelines.
Ability to solve practical problems and interpret instructions from oral or written processes.

Responsibilities

Apply technical and analytical skills to research and resolve tickets and performs basic application build.
Develop strong relationships with end users.
Work with IT staff as needed to resolve issues, address user concerns, track and perform system change requests.
Participate in all testing, go-live, and projects as needed and provides support during go-live events including during off-hours.
Follow change management procedures and requirements provided by the organization.
Maintain and support Epic-related hardware, including workstations, mobile devices, scanners, specialty peripherals and printers.
Maintain and support Epic system performance, reliability, and security across Windows, Citrix, and virtualized environments.
Maintain and support Epic client deployments, including Kuiper, Satellite, Hyperdrive, Rover and Remote Client.
Performs other duties as assigned.
Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times.