Epic Client System Administrator (ECSA) - Remote

UnitedHealth Group•Tampa, FL

4d•$91,700 - $163,700•Remote

About The Position

The Epic Client System Administrator (ECSA) is responsible for the configuration, monitoring, support and administration of the Epic Client Systems infrastructure. The Epic Client System Administrator (ECSA) will help to maintain and support the client systems and servers supporting our customers. High level tasks include support of Interconnect, MyChart, Hyperspace Web, Printing, and other Client Systems. The Epic Client System Administrator (ECSA) must be a self-motivated individual with exceptional communication, presentation and interpersonal skills and the ability to work well in team environments. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Certification in Epic Client Systems Administrator: Hyperspace Web and Interconnect at a minimum
5+ years of experience in Epic Client System Administrator role
3+ years of experience with maintaining Client Systems in a healthcare environment
3+ years of experience must include implementation of strategies to improve performance and uptime levels

Nice To Haves

Expertise in the Microsoft Windows server administration
Expertise in your chosen virtualization platform such as Citrix XenServer, VMware ESXi, or Microsoft Hyper-V
Experience with hardware or software load balancing solutions such as F5 Big-IP or Citrix Netscaler
Microsoft Internet Information Services (IIS) administration
Network protocols and functionality including TCP/IP, Active Directory, Domain Name Services, FTP/SCP, and HTTP
Certificate Management
Epic Client Systems Administrator: BLOB, Business Continuity Access, and Printing
Epic Client Systems Administrator: Care Everywhere
Epic Client Systems Administrator: Hyperspace
Epic Client Systems Administrator: Hyperspace Web and Interconnect
Epic Client Systems Administrator: MyChart

Responsibilities

Configure and maintain the various Client Systems modules
Engage in capacity planning exercises to ensure adequate system resources like RAM, CPU, and storage
Monitor client server size, health, and performance
Apply updates to production and non-production environments
Follow vendor and Epic best practices for hardware and software configuration
Respond to emergency after-hours issues
Collaborate with technical teams and Epic support