Epic Client Server Administrator (ECSA)

Children's Healthcare of Atlanta•Atlanta, GA

3d•Onsite

About The Position

This Epic Client Server Administrator (ECSA) position is responsible for implementing, administering, proactive monitoring, maintaining and enhancing the Microsoft Windows server infrastructure which support day-to-day operations of critical Epic application environments serving Production, Non-production, Reporting, Training and Disaster Recovery to ensure the highest degree of systems performance and availability.

Requirements

5 to 8 years related experience supporting EPIC in ECSA capacity role
5 years of experience in application delivery services including Hypervisors (VMWare 6.X, 8.X), Windows Operating systems, Azure Virtual Desktop administration is a plus, Application configuration and Patch Management
High school diploma or equivalent
Epic ECSA101, MyChart, MyChart Mobile, and EpicCare-Link, ECSA115
Associates degree in Software Engineering or Computer Science
Experience with network administration using Active Directory Group Policy Objects as well as systems administration
CCAA
3+ years of experience in healthcare setting
Epic ECSA101, 102 and 105
Epic ECSM
Experience with Azure Virtual Desktop environments
Demonstrate well-developed organizational, written communication and analytical skills
Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities

Nice To Haves

Azure Virtual Desktop administration is a plus
Epic ECSA110, MyChart, MyChart Mobile, and EpicCare-Link, ECSA115
Associates degree in Software Engineering or Computer Science
CCAA
3+ years of experience in healthcare setting
Epic ECSA101, 102 and 105
Epic ECSM
Experience with Azure Virtual Desktop environments

Responsibilities

Installs, configures, administers, manages, monitors, troubleshoots, and optimizes Epic ECSA Components: BCA-PC, BCA-Web, Cantu, Care-EveryWhere, Care-Link, ECSA Tools, FIPS, Haiku, HyperSpace, HyperSpace-Web, Interconnect, Kuiper, MyChart, MyChart Mobile, PrintService, Relay, Rover, SOAPProxy, Store-Forward, SystemPulse, and WebBlob.
Provides extensive troubleshooting in installation and configuration of Windows Operating Systems; Disk Configuration and Installation and Configuration of Active Directory Group Policy; Systems Back-up and Recovery; Windows Performance Tuning and Windows Server troubleshooting.
Provides support of Azure Virtual Desktop (AVD) environment as needed.
Develops and maintains Standard Operating Procedures in AVD environment as needed.
Evaluates hardware and software, including peripheral, output, and related equipment.
Participates in the development and implementation of AVD-related operational procedures and standards with other team members.
Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
Develops and implements testing strategies and document results.
Troubleshoots and resolves complex problems.
Maintains current knowledge of relevant hardware and software applications as assigned.
Provides support for EPIC printing.
Deploys virtual servers as needed across environment.
Manages, supports, and optimizes delivery of applications/software.
Maintains a highly available and disaster recovery configuration including monthly testing.
Maintains and standardizes AVD images as needed.
Patches environments monthly meeting department goals.
Builds, implements, and supports virtual desktop infrastructures meeting organization standards.
Monitors AVD farm resources and take actions as needed.
Participates in special projects as required.
Performs other duties and responsibilities as required.
Keeps current with relevant technologies that apply to their day to day job.