Epic Certified Resolute Hospital Billing Analyst II- RHB

Health First Careers • Rockledge, FL

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About The Position

The Epic Applications Analyst II supports the configuration and optimization of Epic EHR applications to enable clinical and business operations. The role serves as a liaison between end-users and IT, identifying workflow improvements, resolving issues, and supporting effective use of Epic tools. The analyst leads system testing, develops and delivers training, and works cross-functionally to implement enhancements and support upgrades.

Requirements

• Associate’s degree in Information Technology, Healthcare or Business Administration, or a relevant field; alternatively, four years of experience in EHR support or Healthcare IT in lieu of education.
• Two years of experience in an EHR support role or Healthcare IT.
• Accreditation in the required specialty before the start date and maintained.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Intermediate knowledge of Epic modules and configuration tools.
• Strong problem-solving and troubleshooting ability.
• Understanding of clinical and operational healthcare workflows.
• Ability to explain technical concepts to non-technical users.
• Strong organizational skills and ability to manage multiple tasks to meet departmental needs.

Nice To Haves

• Four years of experience in Epic EHR support or Healthcare IT.
• Relevant healthcare technology certification, such as Certified Healthcare Technology Specialist (CHTS), Certified Associate in Healthcare Information and Management Systems (CAHIMS), Certified Professional in Healthcare Information and Management Systems (CPHIMS), or another relevant healthcare technology certification.

Responsibilities

• Diagnose, resolve, and document complex technical issues for end-users.
• Configure applications in response to user and departmental requests and requirements, ensuring alignment with operational and clinical workflows.
• Develop, update, and administer training sessions and educational resources for upgrades, new associate onboarding, and workflow changes.
• Lead system and quality assurance testing for upgrades, patches, and feature rollouts to reduce disruption and support high-quality outcomes.
• Partner with clinical and operational teams to review workflows and identify optimization opportunities using Epic capabilities.
• Troubleshoot application issues and collaborate with technical teams and Epic support when escalation is needed.
• Record and track reported incidents in the ticketing management system and ensure timely follow-up and resolution.
• Collaborate in Epic governance, change control, and enhancement request processes to maintain system integrity and alignment with enterprise goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree