Epic Certified Beacon Analyst 6346395
About The Position
Epic Beacon Applications Support Coordinator will bring experience in managing applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. Must also be strong in one of the other Epic applications listed below. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Application Coordinator will be responsible for collaborating with Accenture team, software vendor team, and client in the following areas. Act as a subject matter expert (SME) for application workflows and configurations. Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs. Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs. Coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring. Maintain system documentation, including workflows, build specifications, and testing protocols. Ensure compliance with HIPAA, data governance, and organizational security policies. Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs. Support the teams working on other applications.
Requirements
- A minimum of two years of experience in an Epic Beacon Analyst role
- Active Epic Beacon Certification
- High school diploma or GED
Nice To Haves
- Experience and/or badge or certification(s) in one or more of the following areas: Ambulatory, Results Routing, Nurse Triage, Kaleidoscope, Cheers, SmartForms, CRM, Pheonix, Haiku, Behavioral Health
Responsibilities
- Act as a subject matter expert (SME) for application workflows and configurations.
- Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
- Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
- Coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
- Maintain system documentation, including workflows, build specifications, and testing protocols.
- Ensure compliance with HIPAA, data governance, and organizational security policies.
- Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
- Support the teams working on other applications.
Benefits
- medical, dental, vision, and long-term disability coverage
- a 401(k) plan
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
