Epic Certification Engineer

Quest Diagnostics•Secaucus, OH

4d•Hybrid

About The Position

This position is hybrid and will require 3 days on site at one of the following Quest sites: Secaucus, NJ or Schaumburg, IL. The role involves developing and supporting integration solutions through the full development life cycle, including analysis, specification, design, development, testing, implementation, and support for complex vendor integration. The engineer must be able to quickly learn new technologies, resolve business challenges, and recommend technical solutions that align with customer needs.

Requirements

3-5 years of experience in a laboratory or healthcare environment.
Strong commitment to customer service through teamwork.
Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues.
A combination of Information Technology, Customer Service and Project Management skills.
Excellent troubleshooting skills.
Proficient with interface support, general connectivity support and problem resolution procedures.
Excellent verbal and written communication skills to interact with internal business partners and external clients.
Bachelor’s degree in a related field or equivalent combination of education and work experience.

Nice To Haves

Epic HL7 laboratory implementation experience.
5+ years of experience in the Health Care industry or with clinical information systems support.
Proficiency with multiple LIS platforms currently deployed at Quest Diagnostics.
Solid understanding of support tools and processes, including call tracking software (e.g., Service Manager), Quanum, and HL7.
Epic certification(s).
Ability to learn emerging technologies and eagerness to continuously increase and improve skill set.
2-5 years experience in the HealthCare industry and/or clinical information systems support.
Proficient with multiple LIS platforms that are currently deployed at Quest Diagnostics.
Solid understanding of support tools, processes, and environment, including call tracking software (i.e. Service Manager) Quanum, Interfaces, and HL7.
Experience implementing EMR/LIS interfaces including Epic, Cerner, Meditech, and others.

Responsibilities

Develop technical design documents for complex, bi-directional, and reverse interfaces.
Develop templates to be used for additional integration.
Certify new vendors/products/functionality to ensure they meet Quest requirements as well as all applicable regulatory requirements.
Use the technical design documents to design and interface / integration solutions using the appropriate proprietary tools and Integration Engine technologies.
Implement and document beta client interface projects, secondary development efforts, and test plans.
Provide Tier 3 Service Manager Ticket Support of production interfaces/integrations for complex production issues.
Develop, implement, and test high complexity production enhancements for existing HUB vendors and/or customers.
Provide high level support to resolve and monitor integration engine reports to identify problematic customer issues to facilitate resolution.
Participate in innovation activities and support emerging technologies including FHIR, HL7 LRI guides, Genomic Reporting, etc.
Support the setup of HUB interfaces being developed.
Comply with Quest Diagnostics’ mission, values and standards.

Benefits

Day 1 Medical
supplemental health
dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities