Epic Cadence & Radiant Analyst – Guided Scheduling Initiative

Computer Task Group, Inc•Atlanta, GA

13d•Remote

About The Position

CTG is seeking to fill an Epic Cadence & Radiant Analyst – Guided Scheduling Initiative position for our client. This role involves leading and supporting the implementation and optimization of Guided Scheduling workflows across scheduling and imaging operations. The analyst will evaluate current-state scheduling processes, identify opportunities for improvement in patient access and efficiency, and design, configure, and optimize decision-tree-based scheduling logic within Epic Cadence. Collaboration with operational leaders and clinical stakeholders is key to aligning workflows with business and patient care objectives. The position also includes driving adoption of Guided Scheduling tools, monitoring scheduling KPIs, building and optimizing provider templates, troubleshooting issues, and supporting imaging-related workflows within Epic Radiant. The role requires maintaining exam, order, and workflow configurations, partnering with radiology leadership, and participating in workflow design, build reviews, testing cycles, and go-live readiness activities. Documentation, training support, and knowledge transfer are also essential components of this role, along with close collaboration with internal Epic analysts, IT leadership, access teams, radiology staff, and front-desk operations.

Requirements

Strong expertise in Epic Cadence scheduling workflows and configuration.
Hands-on experience with provider template build and optimization.
Deep understanding of Guided Scheduling concepts and scheduling standardization strategies.
Knowledge of Epic Radiant workflows and imaging scheduling dependencies.
Ability to analyze operational workflows and recommend process improvements.
Experience configuring scheduling rules, protocols, and decision-tree logic.
Strong troubleshooting and problem-solving capabilities in complex healthcare scheduling environments.
Excellent communication and stakeholder management skills.
Ability to work effectively with both operational teams and technical/Epic resources.
Strong documentation, testing, and training support skills.
Current Epic Cadence certification required.
Current Epic Radiant certification required.
Proven experience supporting and optimizing Epic scheduling environments.
Demonstrated success collaborating with cross-functional healthcare operational and IT teams.
Experience participating in full project lifecycle activities including build, testing, go-live, and support.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Familiarity with cross-module impacts including Prelude and Resolute is preferred.
Experience with Guided Scheduling implementations or optimization initiatives preferred.
Experience supporting patient access, throughput, or scheduling transformation projects preferred.
Experience working within radiology scheduling operations and imaging workflows preferred.

Responsibilities

Lead and support the implementation and optimization of Guided Scheduling workflows across scheduling and imaging operations.
Evaluate current-state scheduling processes and identify opportunities to improve patient access, scheduling efficiency, and workflow standardization.
Design, configure, and optimize decision-tree-based scheduling logic within Epic Cadence.
Collaborate with operational leaders and clinical stakeholders to align scheduling workflows with business and patient care objectives.
Drive adoption of Guided Scheduling tools and best practices across departments.
Monitor and analyze scheduling KPIs including patient access, utilization, throughput, and no-show rates.
Build, maintain, and optimize provider templates, visit types, scheduling protocols, and appointment rules within Epic Cadence.
Troubleshoot scheduling-related issues and provide ongoing support to end users and operational teams.
Support imaging-related scheduling workflows within Epic Radiant.
Maintain exam, order, and workflow configurations related to radiology scheduling and patient access.
Partner with radiology leadership to improve imaging throughput, utilization, and scheduling accuracy.
Participate in workflow design sessions, build reviews, testing cycles, and go-live readiness activities.
Support unit testing, integrated testing, user acceptance testing (UAT), and post-go-live hypercare activities.
Provide documentation, training support, and knowledge transfer to operational and technical teams.
Collaborate closely with internal Epic analysts, IT leadership, access teams, radiology staff, and front-desk operations.