Epic Beaker Analyst

UnitedHealth Group•Auburndale, MA

1d•$72,800 - $130,000•Remote

About The Position

Epic Beaker Analyst at Optum. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges, or if you reside in Massachusetts, you’ll enjoy the flexibility of a hybrid-remote position as you take on some tough challenges.

Requirements

Epic Beaker certification or proficiency (CP or AP)
2+ years of foundational understanding of clinical laboratory workflows, including specimen collection, accessioning, processing, result entry, and reporting
1+ years of knowledge of laboratory regulations (CAP, CLIA, Joint Commission) and how they impact system build and documentation
1+ years of experience with healthcare or laboratory information systems (LIS, middleware, or instrument interfaces)
1+ years of experience performing structured testing, including unit testing and assisting with integrated and interface validation
1+ years of analytical and problem‑solving skills with the ability to triage routine issues and escalate appropriately
Excellent documentation skills, including maintaining build records, test scripts, and support procedures
Ability to follow established change‑control processes and adhere to build standards
Strong communication and collaboration skills, especially with clinical laboratory staff and operational stakeholders
Attention to detail in build configuration (tests, panels, result components, reference ranges)
Ability to learn complex systems and workflows quickly
Comfort working in a highly regulated, safety‑critical environment
Strong organizational skills for managing tickets, documentation, and testing cycles
Team‑oriented mindset with willingness to support senior analysts and cross‑functional teams
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Performs foundational Epic build and configuration tasks, maintaining Beaker and integrated lab applications according to established standards and change‑control processes. This ensures accurate result reporting, proper workflow routing, and reliable instrument connectivity.
Supports laboratory integrations, helping ensure that data flows, specimen tracking, and result integrity meet compliance expectations by performing precise mapping, interface validation, and ongoing monitoring to meet CLIA, CAP, and other regulatory requirements.
Acts as the primary contact for routine system issues, logging, tracking, and resolving tickets that impact daily lab operations. Quickly triages and escalates complex issues to reduce downtime and support uninterrupted patient care.
Executes structured test scripts for unit, integrated, and user acceptance testing. Documents outcomes to ensure safe deployment of upgrades, new instruments, and workflow enhancements—critical in a high‑risk, highly regulated environment.
Maintains clear build documentation, support procedures, and job aids to strengthen team knowledge, support onboarding, and improve consistency in system maintenance and troubleshooting.
Develops a deep understanding of laboratory workflows through collaboration with lab staff and operational stakeholders. Translates operational needs into accurate system functionality and future build requirements.