Epic Beacon or Willow Manager - Remote

UnitedHealth Group•Eden Prairie, MN

13h•$112,700 - $193,200•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Epic Manager will provide strategic and operational leadership for the Epic Beacon and Willow application teams, serving as the primary liaison between business stakeholders, clinical operations, and information technology. This role is responsible for overseeing application design, implementation, optimization, and support activities while developing a high-performing team of Epic professionals. The manager will drive adoption of best practices, mentor team members, and partner across the organization to deliver innovative, scalable solutions that improve patient care, operational efficiency, and end-user experience. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Active Epic Beacon Certification
Active Epic Willow Inpatient Certification
6+ years of experience in healthcare and information technology
3+ years of hands-on Epic configuration and build experience
2+ years of lead experience within Epic space
Experience configuring and supporting oncology, infusion and pharmacy workflows including clinical notes, orders, order sets, medication dispensing, general medication maintenance, medication administration record and infusion protocols
Proficiency with MS Project, Excel, PowerPoint, and SharePoint
Proven excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation
Ability and willingness to travel up to 25%25

Nice To Haves

Active pharmacist license
Certification in Service Management, Project Management, or Business Analysis
Formal team leadership experience in Epic space
Ambulatory and clinical decision support experience and certifications in addition to the certifications listed above
Clinical experience in oncology, infusion and/or pharmacy

Responsibilities

Supervise Epic application design, development, maintenance activities of applications under direct purview
Collaborate with end users to design Epic Clinical Beacon and Willow workflows by suggesting corrective adjustments or enhancements
Partner with business and technology stakeholders to identify, evaluate, and implement AI-enabled, automation, and digital solutions that improve workflows, operational efficiency, decision-making, and the overall user experience within the Epic ecosystem.
Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently
Serve as a mentor, resource, and primary advisor for all direct reports
Provides technical/clinical workflow guidance including application configuration. Reviews, analyzes, and evaluates systems needs to develop recommendations for customers
Lead all phases (design, build, testing) of medium to large scale Epic projects, including software upgrades, implementation of new modules and significant optimization initiatives
Provide support for application incidents reported through the help desk; including 24/7 on call coverage as required
Manage in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Work with department representatives to analyze needs and translate these into system design
Assist team to translate business requirements into functional specifications and manages changes to specifications; prioritize, coordinate, and implement updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users
Manage and develop solid relationships with end user communities, customers and business partners
Facilitate communication with stakeholders from initial requirements to final implementation