Epic Beacon Application Analyst III

Fred Hutchinson Cancer Center•Seattle, WA

1d•Hybrid

About The Position

The Application Analyst III is primarily responsible for supporting all aspects of applications that support the operation of the clinic. As well as plans for support escalations, training, and processes such as break/fix and systems change management. The role also tests and supports custom system development. This is a full-time, salaried position.

Requirements

High School Diploma or equivalent
Able to rapidly solve IT systems problems that interfere with or disable clinical operations.
Ability to identify and triage issues appropriately.
Ability to organize and prioritize concurrent responsibilities and demands.
Ability to use initiative and sound judgment in carrying out responsibilities.
Ability to meet timelines for assigned tasks.
Ability to train others in how to use systems.
Ability to build relationships while maintaining appropriate boundaries.
Ability to work in a complex, fast paced, health care environment.
Demonstrated interest in advancing technical capability.
Customer service skills

Nice To Haves

BA/BS in related field
Four years of IT experience; preferably in a health care setting; one year of experience supervising other employees preferred
MS Visio, Excel
Transact SQL
Crystal Reports

Responsibilities

Plans tier one technical support processes, such as break fix, troubleshooting, and systems change management.
Plans tier 2 technical support processes.
Plans training
Plans systems validation processes to meet regulatory compliance
Plans system configuration.
Tests and supports custom system development.